Great location, very quiet side road but 2 minute walk to sea front at the bottom of the road, and very near the pier and the sea life centre.

The staff were very friendly and informative about the area, nothing was too much trouble. The breakfast was excellent. The choices were full English, vegetarian, vegan, continental (pain au chocolat, croissant and baguette) or pancakes. Coffee refills were offered, they also served tea and hot chocolate in generous quantities! Breakfast was served until 10 at weekends and 9 on weekdays (the continental breakfast could be ordered later than this).

We had a triple room for 2 adults and one child aged 11 (one double bed and one single). The room was on the top floor (it would be unsuitable elderly infirm or disabled guests as it was up approximately 5 flights of stairs, there was no lift), it appeared to have been recently decorated. However, the bathroom was miniscule and the wash basin was in the bedroom. The bathroom needed refurbishment, the shower was hot but very noisy when switched on. The toilet flush lacked a bit of power! Although we we up on the top floor the view from the window was obstructed by part of the building.

There was a complementary tea and coffee tray in the room and some toiletries in the bathroom. The tea and coffee sachets and toiletries weren't replaced daily but more were given on request. The room was cleaned daily and the beds were made.

There also was a hairdryer in the bedside cabinet drawer. The room was also equiped with a small flat screen TV which had all the freeview channels but didn't have a remote control. There was also a phone in the room and a small room service menu.

My boyfriend booked a night in this hotel recently as a midweek Valentines getaway, he told me that the rooms looked really nice on the website, however, I did not check the website out before we went. When we arrived at the hotel I thought the location was great, right by the beach front and the hotel looked nice from the outside. We were greeted by our French host who was most welcoming and very hospitable. We were given a map and told some of the best places to check out and see, and some bars for the evening. I was very impressed by the way we had been greeted and looked after and was now looking forward to seeing our room. We were shown to our room on the third floor and as we entered I tried to hide the disappointment from my boyfriend. The room was incredibly small and dingy and was poorly furnished. The bathroom was very claustrophobic and I had to keep the door open whilst showering as I felt so enclosed. My boyfriend explained that the rooms did not look like this on the website. I also found a dirty sock on the floor by the bed left from a previous occupant............ nice! That night we both had the worst night sleep ever as the bed was so uncomfortable (two singles pushed together) and the mattress was so old and squidgy. The pillows were equally as bad. When we woke in the morning we both felt like we had not had any sleep!
When we got home I thought I would have a look at Gullivers website and was gobsmacked to see the pictures they had used to advertise their rooms. They were literally nothing like what we had got. I believe it is either another hotel or they have refurbished one room to use for the purpose of the photos. We then went on to read the reviews, and what we read confirmed our experiences, other people felt exactly as we did.
I now wish we had read the reviews prior to booking this hotel, and we will be doing so in the future, as the consensus was too great to be wrong.
This hotel should be investigated for false advertising, and misleading the public. I believe that the owners are very deceptive as they compensate by being overtly friendly and hospitable in the hope that the guests will value this more than what their rooms are like. (This is obviously the case when reading some of the reviews)! We will definitely not be returning or recommending this hotel to anyone we know.

I was travelling on my own, and stayed one night..after seeing that it had a 4* rating, which is an absurd rating for the room I received.
It was the worst bed I have slept on in my life, it was so uncomfortable that I had to wrap myself in the duvet as a buffer between me and the bed as the springs were protruding through it. The shower just dripped out.

The girl who greeted me was nice enough, and the room was deceiving as you walked in, it looked well presented..and I will give it that it was clean.
My window had so much gunk on it, I couldnt see out of it.
Maybe if there is more than one person, they give you a decent room, but single travellers, stay away!!!

We decided we were going to have a last minute romantic weekend break and trawled loads of complicated web sites....Gullivers/New Steine was a great site and lured me into calling the hotel to clarify some details prior to booking........the reception received on the phone was second to none and very personal....and very helpful...needless to say we arrived a few days later and the reception received in person was as good as on the phone.

We were even offered a choice of 2 rooms across the two sister hotels . The rooms were very tastefully decorated/dressed and also very comfy with much attention paid to detail.

Good choice of breakfast......and all members of staff very friendly especially the managers/owners. Location was great with easy access to the pier and restaraunts/bars and of course the lanes for great shopping!!

Definately somewhere we will re-visit and recommend to freinds....Thanks Guys xx