Check in was courteous and welcoming. Take a moment to explore its numerous public rooms if you have to wait. From the garden, you’ll get a whole new aspect on the sheer size of Pelham House which isn’t immediately apparent from the reception entrance. You’d do well to pre-book the car parking on site here too, as spaces are quite limited.
Although our room was meant to be a superior room, the bathrooms were unnecessarily compact. This seems a bit odd as the rooms are vast and could easily accommodate a bathroom twice the size. They are well appointed though, with a large shower but again, the restricted layout meant that every counter and shelf was occupied with complementary products so there was nowhere to put your own toiletries but on the floor.
On a similar note, with such cavernous rooms, there was but one drawer between us and that was at the bottom of the armoire. These are lovely items of furniture, but not suitable for hanging long clothing in. They are not kind to the back or knees either – it’s no fun struggling to bend down to pull out a full width drawer at floor level. On top to that, the base was filled with all the kind of clutter hotels would normally put in drawers – if they had any – hairdryer, iron, table fan, etc...
Would have given 5 stars if it weren't for these small niggles, as their excellence far outweighs any little irritations.
Our room offered outstanding views from the bay windows across the garden and beyond where we spent time watching the sunset and enjoying the amenities the room had to offer, including tea, coffee and biscuits. Against the chill outside, this made for a relaxing respite from our stroll in the bitter weather earlier in the day.
Refreshed and prepared for dinner, we were thoroughly impressed with what was on offer. The quality, presentation and service are to be highly commended and it was excellent value for a 3 course meal.
The bar offers a good selection of wines too and is very comfortable to retire to for pre-dinner drinks or a nightcap before heading back up to our room - not so easy to negotiate after a few drinks with long sweeping staircase and sprung doors every few feet along the lengthy corridor! (Take note if you've more than just a holdall with you as luggage.)
Breakfast was a genteel experience with service to your table and a choice of freshly cooked options. Unfortunately, it wasn’t quite clear to us as to what the ‘routine’ for ordering was and we were a little confused about the self service items, but next time, I’m opting for the Eggs Benedict ...
.. and oh yes ... there will definitely be a ‘next time’ here.
Beds are broad and comfortable with soft pillows and sheets, but our double was 2 singles pushed tog...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 March 2013
Thank you very much for taking the time to provide your comments.
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I am delighted to hear that you enjoyed you stay with us and that you definitely plan on a return visit. We will certainly be very happy to welcome you back to Pelham House.
Although you have kindly noted that the positives far outweigh any negative aspects of your stay I am disappointed to hear of the shortcomings that you experienced as it is, of course, always our aim to provide 100% customer satisfaction!
As a listed building, we are slightly restricted with any major developments on the bedrooms and en-suites. However, you have raised some very just and important points on the practicalities of the room, particularly in regards to shelving and storage space, which I have taken on board entirely and will be sure to look into. I thank you for making these points known as it is primarily through customer feedback that such issues come to light allowing us to then take steps to improve our service!
I look forward to your next stay with us.
Paul Morgan, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC