This hotel is not what it is!! Air-Conditioned for the summer...That's not true at all. We complained about the problem but were treated like children not knowing how to operate the system. The staff are slow to react and only moved after 3 attempts. Don't don't don't go to this horrible hotel. We checked out immediately!

We had a nice weekend at The Queen's Hotel. It must have the best location at the top of The Promenade, the main shopping street, and hard by Montpelier, Cheltenham's trendy area for bars, restaurants and interesting shops.

Walking into our first floor (superior) room at the front of the hotel was a real treat as it over looked a park and The Promenade. The room was well furnished in a sub chintzy style with two single beds, pushed together to make a very large double, comfy chair, desk, television ,mini bar with two very tall windows with the great view. A nice touch was an iron and ironing board in place in the wardrobe. The only problem was that it was very small with barely room to walk around the bed. We were going to a wedding and the room was too small for both of us to change at the same time. The bathroom had everything you needed but was absolutely minute.

Thanks to air conditioning the room was pleasantly cool and we had a good night's sleep.

Breakfast was semi-buffet style with orders for hot food taken seperately in a lovely conservatory and the dining room.

The hotel has a great atmospheric bar called the Gold Cup bar with walls filled with photos of horse racing. I would imagine when it's Gold Cup week the bar must be heaving but we were lucky as there were only a two or three other couples in there when we used it.

Overall a good hotel spoilt as are so many British hotels by poor and at times unhelpful service.

I hate going to restaurants where you have to keep trying to get the attention of the staff to get any service. And that's what it's like here. When we first arrived we went for tea - which we knew was being served as there were several tables tucking into scones and all the trimmings - but after 15 minutes of trying to get the attention of not one but several staff we gave up and left the hotel. Breakfast is a similar story but more inefficient. Although there appeared to be quite a few waiters none are able to take an order. This is the sole province of the girl responsible for seating guests. As you can imagine there's a rush at breakfast time and she can't seat everyone who wants a table at the same time as taking orders so the result is tedious waiting.

Reception staff were mainly unhelpful. When we checked in we felt like we were being treated like criminals until they saw our credit cards. Not a warm welcome at all.

My wife and I just spent one night at the Macdonald Queen's Hotel. It is a grand old regency hotel in a lovely position overlooking one of the city parks, but it looks a little tired. We had a large bedroom which was fine except that the shower rail was hanging off, the bathroom door handle was falling off, the shaver socket didn't work, and the centre room light had only three working light bulbs out of six that should have been working.
That aside, the staff were very friendly and the English breakfast was good. We stayed on a B&B basis and the room cost £70 from Laterooms.
They must try harder.

Booked the Queens for hubby and self while children were away on school trip. Treated ourselves to one of their two four-poster rooms (108) for three night stay. Large, bright room, very clean but also very cold! Had to make use of the two fan heaters provided in the room so this must be a problem, probably due to the very high ceilings and large windows. Problem occured during second evening when the main restaurant came back into service after some refurbishment. Room 108 is above here and everytime someone went through the swing-doors between the dining-room and the kitchen this sent a HUGE vibration up through the floor. This became extremely irritating while trying to relax before going out to dinner and would be intolerable if you were spending any amount of time in the room during restaurant opening hours. Reported problem to reception who were sympathetic but could not move us that night as hotel was full. However the next morning the other four-poster (113) became availible and we were offered a move without prompting.The hotel is in a good location and the staff were friendly and helpful and I would stay there again but would be wary of accepting room 108 again unless they have addressed the problem of the vibrating floor!