I used to go to the Tivoli with some regularity, as you could guarantee great food and quick service. Lately, however, both seem to have deteriorated and I don't think I'll be heading back there, which is a real shame. On my most recent visit last week, the service (whilst the staff were polite) was shambolic; meals turned up that weren't ordered and when our order arrived, one meal was missing entirely and we had to wait a good 20 minutes before it came, meaning the rest of us had either eaten or let our food go cold. One of our meals was undercooked, another's overcooked, and the food in general seems to have lost it's flair - it was bland and tasteless, and the veg was like mush. The last straw was when we asked for extra gravy, only for a waitress to return to us some 10 minutes later to inform us that there was no gravy left. Surely a restaurant should be able to whip up some gravy without too much difficulty?! No compensatory offer was made to us for the mistakes. Very disappointing, and again, a real shame that the place has gone so downhill.
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