This hotel is very tatty and needs a large investment. It is very large and the rooms can be a long way from reception. Several things in the room didn't work. The room itself was of a very poor standard.

We recently spent two nights at this hotel for my husband's birthday. Never again! Arriving about 6.45pm, there was very little parking available. We booked in and were told no dinner was available until after 8.30.. no problem as we had intended to eat out. After a half mile trek to our room we found it to be quite nice and big, overlooking the garden, but then we discovered the bathroom! Filthy light pull that put you off to start with. Very old and tired, dirty around the shower and very uninviting. We had a good night's sleep but were disappointed not to find our newspaper delivered in the morning. A phone call sorted this quickly, however. So, off to breakfast. Pleasant surroundings with great potential, but looking rather sad. We ordered coffee, tea and toast and our breakfast. Rather sad and soggy toast arrived but we had to eventually ask again for drinks. English breakfast OK, but don't bother with the smoked haddock! After a lovely day in Lymington we returned to difficult parking and a thumping disco! Our room was above the ballroom where there was a wedding reception! Also discovered they had not left us bath towels. TV had no BBC1 channel! Quiet reading or sleeping were impossible until after midnight. Breakfast the following day was in the even sadder 'garden room'. Little choice of food this day. We were glad to leave. Not cheap accommodation and not value for money. The place has a lot of potential but we felt let down. Not to be reccommended for a relaxing leisure break.

The hotel gets better as you get closer. The car park is unremarkable, although it is certainly big enough. The entrance and lobby are large, there are several lounges, and our room was one of 2 with a bay window over the garden, witha lovely view.

This hotel gave us the best night's sleep for months, one of the best hotel gardens we have seen, and a really good English Breakfast. We stayed on for coffee on the terrrace the next day to savour the surroundings.

The hotel is located right next to the gate into the New Forest, so you can walk direct from the hotel. We saw one dog staying but this caused us no inconvenience.

We did not start on a good note- we were told by the reception staff that our booking, made in July, with written confirmation in front of them , did not exist - we 'must have slipped off the computer'. Then we were offered a twin instead of a double only changing to a double when we seemed determined. However on arrival at the room , we found why nobody else had it. To start there were no lights in the bathroom or over head and there followed a catalogue of damaged items.We asked the manager to come and look and within minutes we were found another double room, amazing when there had been none before!
However once this was all sorted we had a good weekend at the hotel.The staff were mostly helpful and we were with a large group who all enjoyed ourselves.
The hotel could do with a general update as the 70's seemed to fit most of the decor and the bathrooms look tired..