Definately in need of refurbishment.

Lift was completely inadequate, it was the size of a postage stamp. We could not fit our buggy in and we were all terrifed to get in therefore required a walk of 2 flights of stairs several times a day. The decor is in desperate need of updating, although our hotel room was pleasant. However, when running a bath we could smell a very distinctive smell of sewage which we did complain and requested to use an alternative room for bathroom which they willingly agreed.

Positive, Food equivalent to a 5 star restaurant, service hospitality also of the same level. Its just a shame about the presentation of the hotel.

Location, spot on, short walk to the village and right next door to the ponies really attributed to the feeling of being in the heart of the newforest.

This is a good location for exploring the forest, but it was a real shame to see what could be such a good hotel looking so shabby. Our room was quite dated, but did have a balcony overlooking the gardens at the back which was quite pretty. Otherwise though, for the money it was quite disappointing. The hotel rooms desperately need renovating (communal areas were in better shape), and the food was poor. Staff were helpful and friendly.

This hotel is very tatty and needs a large investment. It is very large and the rooms can be a long way from reception. Several things in the room didn't work. The room itself was of a very poor standard.

We recently spent two nights at this hotel for my husband's birthday. Never again! Arriving about 6.45pm, there was very little parking available. We booked in and were told no dinner was available until after 8.30.. no problem as we had intended to eat out. After a half mile trek to our room we found it to be quite nice and big, overlooking the garden, but then we discovered the bathroom! Filthy light pull that put you off to start with. Very old and tired, dirty around the shower and very uninviting. We had a good night's sleep but were disappointed not to find our newspaper delivered in the morning. A phone call sorted this quickly, however. So, off to breakfast. Pleasant surroundings with great potential, but looking rather sad. We ordered coffee, tea and toast and our breakfast. Rather sad and soggy toast arrived but we had to eventually ask again for drinks. English breakfast OK, but don't bother with the smoked haddock! After a lovely day in Lymington we returned to difficult parking and a thumping disco! Our room was above the ballroom where there was a wedding reception! Also discovered they had not left us bath towels. TV had no BBC1 channel! Quiet reading or sleeping were impossible until after midnight. Breakfast the following day was in the even sadder 'garden room'. Little choice of food this day. We were glad to leave. Not cheap accommodation and not value for money. The place has a lot of potential but we felt let down. Not to be reccommended for a relaxing leisure break.