Having seen the high rating and recent positive reviews we were surprised to find Florence House a bit a of a disappointment. The staff we met were excellent and could not have been more pleasant or helpful and the receptionist who sought our feedback on departure wrote copious notes and promised to report our concerns to her manager. She offered us a discount on a return visit but this was of no use to us as we are unlikely to need to return and she then gave us our evening drinks free of charge. So far, so good. She checked our e mail address so her manager could contact us. A day and a half later, we have heard nothing.
All our concerns related to the room (on the top floor). We were not impressed by a large water stain on the wall/ceiling but accepted that old buildings do experience such problems. The room was pleasantly furnished and a good size, but the initial good impression was spoilt by the obvious dust on the flat surfaces such as the headboard and arms of the chairs. I think we were in the same room as another recent reviewer as we also noticed the ill fitting door and poorly cleaned shower cabinet and sink unit. There is also mould around the window frames and paint peeling from the ceiling and the towel rail was collapsing. Another unpleasant surprise occurred when I was stretching across the chest of drawers to plug in the extremely short cable of the kettle and spotted, on the floor behind the chest, garments, presumably belonging to a previous guest, and assorted packets of milk etc.
Breakfast was fine, with pleasant and efficient service. Overall, this hotel let itself down with inadequate attention to the basic task of room cleaning and maintenance.
- Also Known As:
- Florence Hotel Portsmouth
- Official Description (provided by the hotel):
- The Florence House Hotel is a unique boutique style hotel. The intimate arrangement creates a friendly atmosphere. The hotel is housed in an Edwardian residence that has been restored to create a beautiful blend of old and new. We have seven rooms ranging from doubles, to superior doubles and suites, some have been restored in 2012 and a new bar installed also. All of our rooms are completely different in style, and offer something to suit everyone whether your taste is contemporary, antique, or vintage French! We have a new snacks menu for your convenience. Our restaurant opens November 23rd ... more less
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