Have stayed here on a number of occasions to attend family events in St Albans.
I have always found the staff very helpful and professional and have used the hotel as the host hotel for some large family gatherings.
It has easy access on the main road into the city from junction 22 on the M25 with parking and a adequate health spa with a pool , gym and sauna, free to guests in the basement. 45minutes by taxi from city station and historic city centre.
Great breakfast and food, restaurant food has improved in the last few years.
The rooms do vary with singles, doubles and family rooms, but the level of housekeeping is very satisfactory, a few rooms and bathrooms could do with a facelift. There is a railway line behind the hotel but soundproofing is pretty good.
The best thing about this hotel is the relaxed and helpful attitude of the staff who make a point to remember your name. Its very reasonably priced and does not suffer from the pretentiousness of some of the other local hotels and B&B's.
I like it, its not pretty, but good value and you feel cafed about and recommend it when I can.
St Albans is a lovely city to visit, steeped in history and a great street market on a Wednesday and...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 August 2011
Thank you for your excellent well balanced and thoughtfully detailed review; we have always enjoyed looking after your guests and appreciate that you have taken the time to comment on all aspects of the hotel service and facilities.
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I am especially pleased that you have made special mention of the tema within the Hotel, they do work hard at genuinely trying to offer the best possible levels of customer service - but in a friendly and unobtrusive way that is complimentary to the guest stay.
We hope that we will see you and your guests again soon but hopefully this will be in happier cirumstances.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC