I've just read the last review and found myself thinking 'Did I write that' - I agreed with every word. We've stayed there for over 10 years and it's totally lost it - despite the promise of the website. The room was ok but everything else was so DISAPPONTING. The food used to be amazing and the service impeccable - this time we had to ask for our canapés, sat where we struggled to get attention and asked if we wanted coffee before we'd been shown the dessert list. The food on the plate didn't redeem either - the steak was very very average and the veg selection, well just boring, underwhelming and not even well cooked. As for the spa facilities, we did try and stay positive but they turned out to dreary, tired and chilly - we huddled under the hand dryer in the ladies changing room to try and keep warm after our swim! Any of the brilliant service that was always there has gone - when we asked about a feedback form, the sharp retort was “have you got a problem?" Well yes, we had loads of gripes and that unsmiling response made them into one big problem. So if you remember the Wallett's Court that had courteous waiters serving stunning, memorable tasting food, my advice is don't book a stay - you'll regret what it does to your memories.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene, tourists
I do not recommend this hotel for:
Young Singles
I selected this hotel as a top choice for:
Great food / Wine, Spa
Management Response
Walletts, Owner
(Management representative)
29 Feb 2008
I'd like to share with you a story I recently heard...
A young lady was waiting at an airport for her flight.
She became a little peckish and nipped into a shop and bought a bag of her favourite chocolate chip cookies.
She took the cookies put them in her handbag then found a seat in the airport lounge next to a man reading a newspaper.
After a few minutes she reached down beside her and took a cookie from the bag on the armrest between them, then to her astonishment the man sat next to her also took a cookie from the bag, smiled at her and ate it. She felt irritated but thought it best not to say anything. She then had another cookie and the man also took one. Now she was getting a little annoyed and thought to herself 'Bl**dy cheek, I ought to punch him on the nose!'.
Then she had a third biscuit, he took another from the bag, smiled at her again and munched away without saying a word. This continued for every cookie she had he took one too. Now she was really angry, but still said nothing because she didn't want to make a scene.
Finally there was one cookie left, 'Ah Ha!' she thought 'What's he going to do now?'
Well, he reached into the bag, took out the last remaining cookie, broke it in half and offered half of it to the young lady. That was the last straw. Without saying a word she picked up her handbag and stormed off to board her plane.
Sitting on the plane, still fuming she settled in her seat and looked in her handbag for her reading glasses and book.
There she saw the bag of cookies she had bought earlier, unopened, untouched. She had forgotten she had put her cookies in the handbag.
To her horror she realized that, the man wasn't in the wrong. He had shared his bag of cookies without feeling angry or bitter. He had even shared his last cookie with her without a word of complaint or any signs of annoyance.
All the while she had felt anger towards him and he was in fact the one sharing with her and now she had no opportunity to explain herself or apologise.
I learnt something from this story, there are three things which cannot be recovered.
The stone... After it has been thrown.
The word... After it has been said.
The time.. When it has passed.
Now, If you are the one sat there thinking someone is 'stealing my cookies' and the whole World is against me, take a moment and think, what if I say something right now?
You never know, that cookie-stealing man may be your friend and would be horrified to hear of your upset and may even go a long way to ensuring that you are happy at that moment in time.
So, don't wait until the moment has passed and stew in your own anger and frustration. Let someone know right there, right away if an experience is not coming up to your expectations and see what happens...
In this particular instance if only I had known how disappointed my guests were when they were with us at Wallett's Court then I really would have done everything in my power to ensure things were put right.
We do encourage guest feedback at all times throughout their stay with us; on our registration forms, guest welcome letters, menus and on 'mission statements' posted in the spa and by the front door of the hotel.
Don't get me wrong, feedback after the event is great and helps hotels like us to improve facilities and service. But, sometimes a word or two to the management at the time can make the whole hotel experience so much more rewarding.
Once the words have been said and the 'stone' thrown it sometimes feels impossible to rectify the situation. We can only offer our sincerest apologies and make token gestures for not delivering a product that meets expectations.
So, if you are considering staying at Wallett's Court, I urge you to do one thing - Trust that we really are 'on your side' and will do every thing possible to ensure your time with us is a happy time...
Thanks so much for listening
Gavin Oakley
Owner
This response is the subjective opinion of the management representative and not of TripAdvisor LLC