Usrslly when we visit Tunbridge Wells we stay at the travelodge which although far from good with many many faults you at least dont expect any more, but with the travelodge fully booked one week before
Christmas we booked into the only available town centre accomidation with a wheelchaire acceassable room. Because the Smart & Simple was twice the cost and did not offer a free carers room, we were expecting a much higher standard.
Well on arrivel the staff were polite, helpful and prepared for our arrivel, and although none of them had english as there first language (infact the two on duty when we arrived were both new to the hotel) they were always polite and when asked would provide assisstance if they could.
The rooms were large and well set out, but there were no tea and coffee making fcilities in the room. You had to ask the staff to make it for you at the cost of £1.00 a time, and on the two occasions I decided I had to have a coffee there was no answer on the telephone so I had to walk down to reception and ask.
Although the rooms were faceing a busy road, once you struggeled around he table and chairs to pull the heavy curtains they blocked most of the noise from the road.
The bathroom in the accessable room had no heating, so was colder than a fridge, and when you entered the bathroom it droped the tempriture in the main room by at least 5 degrees. In the carers room which was directly oppisite someone had placed a nutrigena air freshner to cover the damp smell, whch could not be clossed off and even when covered and with the door to the very smallbathroom kept closed still lingered throughout the room.
Only the five main channels were available on the television (not even the basic digital chanels) and the free wi-fi was not accessable in the end of the hotel when our rooms were.
Breakfast was not a cooked breakfast but a continental breakfast,with only filter coffee available and because the toast was cooked and cut in the kitchen whilst the coffee was eing made it never arrived at the table better than luck warm.
The desighn of te lounge and dinning area meant theat it had to be rearranged each morning to accommidate the wheelchaire and it was totally unsuitable for entertaining visitors, which meant that when our familly came to see us wehad to entertain them in our room.
Now you never really expect cheap drink prices in a hotel but £4.00 for a small glass of sherry and £5.00 for a small glass of wine is just a little excessive to say the least.
In summary this hotel in many respects was no better than and in others a lot worse than the very basic of the budgit hotels but at twice the cost.
Certainly not recommended.
- Also Known As:
- Hotel Smart And Simple
- Smart And Simple Hotel Royal Tunbridge Wells, Kent
- Official Description (provided by the hotel):
- Smart and Simple Hotel, 39 refurbished bedrooms located in the heart of town. Other facilities include, bar, mini gym, meeting rooms, secret garden and free wireless through-out. The hotel and rooms are exactly as you would imagine from the name smart and simple. All have flat screen televisions, en-suite facilities, complimentary hospitality basket, direct dial telephones. Some of our rooms over look the secret gardens and some overlook the Tunbridge Wells common. ... more less
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