We booked a two night (Saturday & Sunday) stay at this hotel based on their website and reviews in TripAdvisor and were hugely disappointed. We booked a ‘luxury lake view room’ at almost £200 per night which is hugely expensive compared to other hotels in the area and so I expected something special.

We arrived shortly after dark and were led downstairs through a bar area to our ‘lake view luxury room’. On entry it was apparent that room was of no great size and certainly not what I would consider ‘luxury’ for a four star hotel. Looking out of the window it was apparent that while Lake Windermere could indeed be seen from the room but the view was severely restricted by the large bar and restaurant. Worse if we drew the heavy net curtains so we could actually see what view their was of the lake everyone in the bar could see into our room! Bad enough you might think but a mirror had been so positioned that if those drinking in the bar chose to they could see into the bathroom! There were also outdoor dinning tables, which were fortunately not in use because of the inclement weather, positioned directly outside the room window. It was just as well then that the broken window sash hanging down made it impossible to open the window.

Being tiered on the first night we decided to try the restaurant which had a limited menu which I generally don’t mind as long as the food is good – but it wasn’t. My steak was very tough and overcooked despite my request that it be cooked rare. This was in stark contrast to the food that we had during the rest of the trip which was without exception excellent. Breakfast was another novelty – where apparently they don’t provide bread of any sort just toast (although strangely they have a continental breakfast – I didn’t enquire how they managed to do a continental breakfast without providing bread.)

On the final morning we had to leave very early and I had requested a 5am alarm call. Unsurprisingly this was forgotten and we did not receive any call.

I was disgusted with the whole experience and was quite frankly left with the feeling that I had been ripped off. I would never chose to stay in any of the hotels run by this company again.

If you want a relaxing contemporary yet still breath taking break go here. I have never stayed somewhere where the staff have been so helpful, they couldn't do enough. The room was beautiful (with all mod cons)and had a view of the lake. Everything was clean, shiny and all worked! The food was rather tasty and again the service both in the restaurant and bar was well above average. Although not the cheapest place to stay, it's worth it.

Booked this at the last minute for our anniversary after reading reviews on tripadvisor. We weren't disappointed - was perfect! We stayed 2 nights in a room overlooking the lake, and woke up to a deep covering of snow on the Sunday morning - it was beautiful!
Staff friendly and helpful, food excellent, rooms fantastic, location perfect! Can't wait to go back!

Booked a Saturday Night stay costing £210.00 for the room which is a bit on the expensive side so was expecting a touch of luxury. On arrival parked in the rear car park and after a little confusion found the reception which is located at the front of the building. Arrived just prior to 2pm but our room was ready so unloaded the car and found a rear entrance to the hotel. Our room which was one of the luxury rooms overlooked the lake and was a good size. Leather sofa, kingsize bed flat, screen wall mounted tv and DVD player and gorgeous bathroom with complimentary toiletries were just a few of the luxuries. We then walked into Ambleside which took us about 15mins and looked around the shops. When we got hungry we returned to the Waterhead but decided £30 a head was a bit on the steep side sp we went across the road to the Water Edge Inn where we found the food delicious and around £40 for the two of us. We would deffinately stay at this hotel again.