Ambleside is a fantastic place to stay, its a shame the same can not be said about Churchills Hotel. On arrival the staff made no mention of a private function being held during our stay on the Friday night. We were kept awake until 4am by the owners private party and had no apology the next day. When we did complain to the staff they were extremely unhelpful, dismissive and very rude. For anyone who wishes to enjoy a nice relaxing break in the lake district we would stress NOT to stay at this hotel!!!

My husband and I have just returned from a week-end break at the Churchills Hotel, Ambleside.
What a disapointment! We arrived approximately 7.40pm on the Friday night expecting to be able to dine at the hotel only to be told "chef only serves until 8pm".
After a quick shower and change (in the executive room - not my idea of an executive room) we dined elsewhere, however on our return to the hotel we decided to go to the bar for a drink only to be told we couldn't charge anything to our room as the hotel had taken payment already from my debit card and for us to use such a card there would be a minimum payment fof £10.00. This I found unnaceptable as you had already taken £200.00 from my account.
If this is your normal procedure I think you should look at your website and make the relevant changes to it.

We also opened the bedside drawer to find 2 pairs of mens underwear obviously left by another guest but clearly not checked by your housekeeping staff.

As a former hotel manager I fully understand the workings of a friendly, efficient and professional business but I am afraid to say this was sadly lacking in many areas.

We arrived at the hotel a bit worried. The car park was a tight sqeeze but we never got blocked in. The scaffolding made the hotel look grubby. The staff were very helpful and we got shown around when we checked in. Our room was on the second floor facing the car park and we had a very great view which was blocked by scaffolding, luckily for us it was taken down the following day. The room was small but very clean and tidy. The bathroom was great too. It all looked newly refurbished. We stayed here for 3 nights. I would suggest that if people want to be out and about all day and return to the hotel in the evening then this is a hotel to choose. If you want to relax at the hotel then this isnt the best option as there are no facilities inside the hotel apart from a pub and bar. Overall our stay was good we would return to the hotel in the evening watch a little telly then go out for dinner again. The bed was very comfortable and cosy and the room was cleaned everyday. We were given fresh towels and bedding was changed daily. The ironing board and iron was handy and the flat screen TV was great too. We had a lovely holiday and would go back again but maybe not to the same hotel.
Sobia & Zahid

Refurbished, clean & comfortable hotel rooms, a few minor snagging problems. Staff very helpful & friendly. VG basic english breakfast. Residents pub Monty's Bar with log fire. Town Centre Location with Private car park at rear. No good for people who can't climb stairs. Very busy smoky main bar with entertainment, noise didn''t travel to our room located on 3rd floor, overlooking the car park and good views over the town towards the hills.