We booked this hotel without looking at the Tripadvisor web site reviews. This was a real mistake. The reviews published on the site we booked through are censored - as was our review.

This place is simply not a hotel. It is a pub with rooms above it.

Very small car park at the rear of the pub (down a narrow alley), where double parking is encouraged by the staff. We ended up parking on the road to avoid getting boxed in. Staff reluctant to give location of the overflow car park mentioned in pub literature. When pressed could not give clear directions.

Staff were rude. Some examples being were, they went and checked (by looking out of the window) when we told them that the car park was full, were off-hand when we asked for no baked beans with our breakfast. Simple things like this. If this place was a hotel you would expect certain standards from the staff. These were just lacking here.

The bar was the reception area. There were no private resident’s areas (the review which states that Monty's bar is a resident’s bar is incorrect). The overflow area for breakfast (as the 'dining' area was far too small for the number of rooms) was the bar. The so called
security door between the bar and access to the accommodation was never closed properly (spring too weak to close lock) or clipped open. Access to the bar from the car park was passed the toilets (which smelt) or up the fire escape (which had a landing at the bar level used by the smokers - who flick their fag ends into the car park).

There was no consideration for the disabled or those with walking difficulties. No special parking spaces, no lift, etc. More steps than you want to count.

The rooms (at least the one we got) appeared to have been recently refurbished. We declined, to the very obvious annoyance of the staff member, the first room offered (was at the front and noisy because of
the main road, had a bath without a shower curtain, etc). Accepted one at the back. But later found out that it was above the smokers area (could hear them talking whilst the pub was open). At least the view was ok (hay something positive!). No clear fire instructions in room. No telephone, no hair drier, no products except for a cheap bar
of soap. Towels not changed daily - even if left on floor. Staff moved our products from sink and placed them next to toilet.

We can go on and write more but the best advice is AVOID.

Stayed at the churchill's on the weekend of 21st of sep, yes we to were invited to the private function which turn out to be one of the owner's wives 40th birthday, And must say we were made to feel most welcome, ok it did go on longer than they told us but overall the stay at the churchill's was great, The rooms were clean and new , the view from our room was wonderful , staff very helpful, location spot on , ok the car park entrance is a little tight but hay your in the lake district not at asda !!!!!!!

Ambleside is a fantastic place to stay, its a shame the same can not be said about Churchills Hotel. On arrival the staff made no mention of a private function being held during our stay on the Friday night. We were kept awake until 4am by the owners private party and had no apology the next day. When we did complain to the staff they were extremely unhelpful, dismissive and very rude. For anyone who wishes to enjoy a nice relaxing break in the lake district we would stress NOT to stay at this hotel!!!

My husband and I have just returned from a week-end break at the Churchills Hotel, Ambleside.
What a disapointment! We arrived approximately 7.40pm on the Friday night expecting to be able to dine at the hotel only to be told "chef only serves until 8pm".
After a quick shower and change (in the executive room - not my idea of an executive room) we dined elsewhere, however on our return to the hotel we decided to go to the bar for a drink only to be told we couldn't charge anything to our room as the hotel had taken payment already from my debit card and for us to use such a card there would be a minimum payment fof £10.00. This I found unnaceptable as you had already taken £200.00 from my account.
If this is your normal procedure I think you should look at your website and make the relevant changes to it.

We also opened the bedside drawer to find 2 pairs of mens underwear obviously left by another guest but clearly not checked by your housekeeping staff.

As a former hotel manager I fully understand the workings of a friendly, efficient and professional business but I am afraid to say this was sadly lacking in many areas.