We booked this hotel without looking at the Tripadvisor web site reviews. This was a real mistake. The reviews published on the site we booked through are censored - as was our review.
This place is simply not a hotel. It is a pub with rooms above it.
Very small car park at the rear of the pub (down a narrow alley), where double parking is encouraged by the staff. We ended up parking on the road to avoid getting boxed in. Staff reluctant to give location of the overflow car park mentioned in pub literature. When pressed could not give clear directions.
Staff were rude. Some examples being were, they went and checked (by looking out of the window) when we told them that the car park was full, were off-hand when we asked for no baked beans with our breakfast. Simple things like this. If this place was a hotel you would expect certain standards from the staff. These were just lacking here.
The bar was the reception area. There were no private resident’s areas (the review which states that Monty's bar is a resident’s bar is incorrect). The overflow area for breakfast (as the 'dining' area was far too small for the number of rooms) was the bar. The so called
security door between the bar and access to the accommodation was never closed properly (spring too weak to close lock) or clipped open. Access to the bar from the car park was passed the toilets (which smelt) or up the fire escape (which had a landing at the bar level used by the smokers - who flick their fag ends into the car park).
There was no consideration for the disabled or those with walking difficulties. No special parking spaces, no lift, etc. More steps than you want to count.
The rooms (at least the one we got) appeared to have been recently refurbished. We declined, to the very obvious annoyance of the staff member, the first room offered (was at the front and noisy because of
the main road, had a bath without a shower curtain, etc). Accepted one at the back. But later found out that it was above the smokers area (could hear them talking whilst the pub was open). At least the view was ok (hay something positive!). No clear fire instructions in room. No telephone, no hair drier, no products except for a cheap bar
of soap. Towels not changed daily - even if left on floor. Staff moved our products from sink and placed them next to toilet.
We can go on and write more but the best advice is AVOID.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
A romantic getaway
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists