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Forestside Country House Hotel: Traveller Reviews

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3.5 of 5 stars 14 reviews
14 Reviews
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#11 of 14 hotels in Grasmere
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  • Rooms: 34
Address:
Forest Side
Grasmere LA22 9RN
England
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TripAdvisor Traveller Reviews

Reviews of Forestside Country House Hotel

( 14-14 of 14 )
“Absolutely Terrible”

Forestside Country House Hotel

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1 of 5 stars
Edinburgh, Scotland
29 Mar 2004
7/11 found this review helpful

My partner and I had booked a 'premier double' room in this hotel. On approach to the hotel we were impressed. Forestside is set in a beautiful location and the building itself is lovely. In reception we were greeted by a welcoming open fire. However, once we began to climb the stairs to our room we noticed that the interior was a little shabby. Upon seeing our room we were horrified. The room was tiny and felt cold and damp. The bathroom was nothing short of institutional (we had ensuite - others are not so fortunate). The temperature of the room was unacceptable and as the hotel uses storage heaters the situation was not going to improve until the following morning. We went to reception to complain however the receptionist had gone home (the time was 4pm). Upon telephoning the number for the duty manager that was advertised on the notice board it was answered by a young girl who asked how we had got the number! Eventually she summoned her father who offered us another room or alternatively a further heater in the original one (we were informed this would make it 'like a sauna!').
Upon viewing this new room we found that this was even colder (the windows had been left open and there was no heat in the wall heater. It was early March). Further, a shower curtain and rail was lying in the middle of the bedroom floor. We returned to reception, asked for a refund and checked out. It is difficult to believe that this property is able to call itself a 'hotel'. The interior had more of the look of a youth hostel. One to definately avoid.

We booked into the Low Wood Hotel (between Windermere and Ambleside) and got a fantastic room over looking the lake. We even had a jacuzzi in the room! Make sure you have dinner at the Punchbowl Inn at Crosthwaite - dinner cooked by a michelin starred chef.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management Response
Pigginshelley, Manager
(Management representative)
10 May 2004
We have recently taken over as management of Forest Side Hotel, and although I’m sure the reviewer’s remarks were valid I wish to address some comments.Forest Side is set in a beautiful location; in fact our fabulous building is set in forty-three acres of stunning grounds. The four open fires are lit regularly, usually in the early evening. Our original open plan staircase takes you to the main landing of the hotel where you will find a range of rooms, all differing sizes, and all offering unique qualities. The premier rooms are ones that offer fantastic views of the fells and surrounding countryside. Some of our rooms are not en suite and the prices for these particular rooms reflect this. Storage heaters are provided in the rooms, which allow the guest to control the temperature. We also have a boost master control in reception, which is turned on at the request of the guest. When we arrived (a couple of weeks after the reviewers visit) there were some housekeeping issues that have been dealt with. The hotel is manned constantly, occasionally we may not be at the desk but just a quick ring on the house phone fetches either one of us running. I wish to invite the reviewer to the hotel, sit in the lounge have a drink with my husband and I and comment upon the changes made.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews of Forestside Country House Hotel

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Forestside Country House Hotel Address

Forest Side, Grasmere LA22 9RN, England