We stayed here in March and I was very excited about my first trip to the Lakes and to what I thought was going to be a super place to stay.
We arrived about 1.30pm, and despite having email confirmation from Kath that our rooms would be ready by this time one of them was still being used. Kath had obviously not remembered, but it was more her attitude that was surprising, very defensive and not friendly. We went straight out for a walk and returned about 6.50pm to Kath telling us to be ready for dinner in ten mins, however again she had emailed the dinner time as 7.30pm (which is the weekend time) - so another case of me being given incorrect information, though made to feel as though I was in the wrong.
While breakfast was good, I was very disappointed with the one evening meal we tried. From the website it looked as though there would be a good choice of menu, but there was just one choice of starter and main. My boyfriend explained that he didn't eat fish so Kath said they would try to sort something out. What turned up for him was just a couple of pieces of avocado. I don't know how Kath dared to serve it, but somehow she did so with a totally straight face. My boyfriend, parents and I laughed hysterically about it after the holiday when we were prepared to be more honest. The food did taste good, but portion size was dreadful. Admitedly, we have 'healthy' appetites but the servings were ridiculous particularly considering the likely hunger pangs of guests fresh from a day's walking. We had eaten a big lunch and were still starving, which says something. There was no way we were going to eat there again and all the subsequent meals proved to be much better.
I had been quoted a deal on a 3 night mid-week stay, but yet again when the bill appeared at the end the regluar price had been charged. Kath was obviously not happy to realise that she'd made the mistake (it was Easter time and apparently the deal did not apply) and was quite indignant, yet to be fair we were given the deal.
Other than some of the times I have mentioned Kath was polite, but in such a strained way the place does not feel at all relaxed, which to me is what a holiday is all about. The deluxe room wasn't big but it was comfortable and everywhere seemed clean, and we enjoyed the location. The hotel definitely wasn't what I hoped for though and we won't go back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Older Travellers, tourists
I do not recommend this hotel for:
Young Singles, Girlfriend getaway, People with disabilities, Great pool scene, pet owners, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Outdoor / Adventure, Great food / Wine