Spent two nights in April at this hotel would stay again had a lifesaving back massage which was excellent would recommend. The room was big and could not fault it in any way bathroom was also great had shower and bath was was lovely but on the last day we had no hot water not sure why this was didn't bother us as was checking out that day. Swimming pool was also very good. Did not eat at the hotel as was £25.00 each for two courses and you can eat very nice food in Penrith a lot cheaper. You can walk to Penrith town centre it takes about 15 minutes. Drinks at the hotel seem very expensive I had large glass of white wine and my partner had a pint of larger this came to £11.00 maybe if you have other drinks it is cheaper. The hotel is non smoking but you can smoke outside the hotel if you want. We had breakfast included in our deal but if you did not I believe it was £16.00 per person which seemed expensive. Pubs in the area I would recommend include Last Orders & The Woolpack
Service very good from staff and you had wireless internet access which was very useful to me.

Have to say that this is probably the nicest hotel I've stayed in in the UK - it certainly blows some of the 'larger chains' 5* hotels out of the water!
Stayed on a 2 night Easter break DB & B not cheap, but well worth it - the food was outstanding and service excellent, even though the hotel was obviously full. The staff were incredibly funny & friendly, adding 'little extra' touches that really made the stay special. Look out for Rene in the restaurant - a real character!
The pool area has been recently refurbished and was immaculate, subtly lit with blue lighting, and even though the hotel was completely full with families, it never seemed to be overrun by children. (Me & hubby are in our 30's and dont really cope well with kids!!) But I found plenty of space to 'chill' in the spa, pool area, bar & restaurant. That said, I think this hotel caters very well for children, with games rooms etc, the management had even arranged an easter egg hunt for them!

The spa suite, and treatments, were sublime with a lovely relaxation room - not cheap though!

Would definitely recommend this hotel to anyone, a real hidden gem right on the lake district's doorstep. Have to agree with other comments on the hotel's exterior though - it did feel like I was arriving at crossroads motel.........once inside that was all forgotten, big chunky beams, log fires, pianist and squashy sofas!

Just Lovely!

The location of this hotel is not that special, but it's close to the motorway so at least it's easy to find. There are some great locally produced food outlets and a huge weekend car boot sale nearby.
The restaurant uses very fresh local produce and although not cheap the food was excellent. Apparently the cellar was very well stocked too, according to our fellow guests who are wine buffs.
The facilities are similar to most hotel/motel chains, with little extras like free newspapers and roaring log fires and live piano in the bar.
It isn't cheap, but it's not a rip-off either - we enjoyed it and we plan to go back.

Our Christmas at North Lakes Hotel was perfect thanks to all the well trained staff. On arrival we were put off by the appearance of the hotel, certainly painted the wrong colour, looked a bit "Hi de hi" from the outside.

However once inside "serendipity" with a lovely warm welcome from the receptionist, we were happy with our choice. Room 233 was a standard double, well decorated, cosy and all the usual toiletries in the bathroom although a bath robe would have been a bonus. Well stocked tray of beverages, bisciuts etc. plus a box of chocs, a lovely tin of gingerbread and for me a beautiful boquet of flowers, organised by the hotel. "Christmas was about to start" The food throughout our stay was excellent, delicious and well presented at all times by efficient courteous staff. One evening a magician entertained us at the tables and there was also a pianist. On Christmas Day Santa arrived with gifts for the children, (all of which were very well behaved.) On Boxing Day afternoon we were taken by coach to the Theatre by the Lake in Keswick to watch a play about Sinbad. Very enjoyable.

We met some lovely people who all appeared to be enjoying the stay as much as us. We also found time to enjoy the pool and Spa facilities which I understand is about to be refurbished. It was disappointing to leave but we will certainly be returning.

Many thanks to all who made our Christmas so enjoyable. Hope we can do it again next year !!