We booked a three night stay here, based purely on the Tripadvisor reviews. We paid £330/night for two nights and then a reduced rate of £165 for a third night. This rate included DB&B in what was described as a "Preferred" room.
Indeed the service was excellent. We were welcomed happily and shown around the communal areas, and then to our room. In fact everyone we dealt with was professional, smiling and very helpful; the staff seemed happy in their work. I would say the staff are the best aspect of this hotel.
However, for us we found it a little regimented. We were told to choose a time for dinner and then to be in the bar 30 minutes beforehand to choose our meal, allowing the kitchen to prepare it in advance of our sitting down. This is fine except it didn't actually work this way. On our first night, from when we arrived in the bar until we received our starters was just over an hour - we were famished by then! And then we had to wait 40 minutes for our main courses - I recognise that the kitchen cooks to order, but to receive a main course one hour after serving the starter is too long. Unfortunately the kitchen had a penchant for the salt cellar and my main course was so overseasoned it made it unpallatable - I'm a great saltlover, but this was too much. Amazingly, another dish was brought out within about 5 minutes (!), and it was fine! We did receive an apology. All in all the meal took so long that we were shattered and missed coffee and petits fours altogether.
Breakfast was fine - tasty and lovely fresh fruit and yoghurt, but again, my scrambled eggs had had an attack of the salt again and again I just couldn't eat them.
The dinner of the second night was better as we made sure we started a lot earlier. However, both myself and hubby found the food over-complex, fussy and in some instances the flavours were just too confused. I think the icing on the cake was my husbands starter of foie gras, served with lemon curd and gingernut - no I'm not joking, and frankly it just didn't work. It was all very pretty but we would have prefrred some simple cooking with the amazing local prduce they have, with portions that lasted for more than three minutes, and actually filled you up.
On a positive note we thought the dining room was beautifully decorated and we did find it very comfortable, and again good service.
In terms of our room, we found it a little on the small side and the bathroom minute and badly laid out (if one of you were using the loo, the other struggled to get past - the loo was right by the door). We did ask about the room, as frankly, I would have classed it a standard, but apparently we were paying for the view of the garden. For us we would have preferred a lesser view and a more spacious room, but this decision had already been made for us and we were never given a choice. In fact the downside of being above the garden and front door, meant being privy to people's comings and goings early in the morning and late at night, aswell as the bright lights in the garden.
It was nice hotel, but for us, no more than that. We've stayed in some truly special boutique hotels, which were less contrived and tried a little less obviously hard, which lead to a comfortable effotless service and surroundings. I do think my mum and her friends would love this place, and for me that says it all.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC