Having had a pleasant stay in the Virginia cottage last year, I had emailed to make a reservation, I had received a reply telling me that they had availability and giving me the price. I then decided to ring to confirm the booking, a lady answered the phone, and when I explained I had emailed an availability request, she told me to hold, and then proceeded to have a conversation with someone else about the inconvenience of a one night booking, and she referred to me (the customer) as "them" in quite a disrespectful manner. After she had finished this conversation she came back on the phone and told me there had been a mistake and they did not have any rooms available, I was slightly shocked at her blatant rudeness and said ok, then hung up. I phoned back a few hours later and explained to a gentleman who answered the phone what had happened, I thought he would be apologetic - he wasn't, and I recommended the staff of Virginia cottage take a customer service course. Very disappointing attitude, I will not be back. I have now booked TWO nights in another B and B.










Business service (e.g., internet access)



