I was a little disappointed with this place. It wasn't cheap and with lovely pictures online and the promise of a room with a 4 poster bed I expected luxury. Our room was fine with a lovely bed, but other details such as furniture, tv etc were certainly not 4*. The bathroom was also in desperate need of an update, especially the carpet which wasn't pleasant. However, on the plus side, the location was good, the owners were very helpful and the breakfasts were superb. I also appreciated the special touches like cream tea upon arrival and mints left on our bed every day. I just expected more for my money!

I booked the `family suite' in good faith in 2006 and everything seemed fine. The booking was confirmed that we would have the 2 rooms on the top floor for my husband, myself and our 2 children.

I confirmed our time of arrival about 4 weeks before our arrival and received an email back confirming our booking.

When we arrived, after having driven from Wales alll morning, we were met by a stony faced woman (name not given to us) and told that there had been a problem with our booking and that we couldn't stay there. This is not what we wanted to hear after a long trip with 2 young children. The woman blamed the previous owners, but her story is very hard to believe seeing as we had received a confirmation email from them about 4 weeks before our arrival.

The woman had booked us into a rather basic B&B in Windermere where we did stay. As it turned out the location was much better as Braemount is a 20 minute walk to Windermere. There are no restaurants or shops any nearer.

We found the experience very unpleasant and would warn anyone who was thinking of staying here not to bother.

Just returned from an excellent stay at Braemount House. We stayed here previously under the old management and am glad to report that the new management have kept the same standard of hospitality and are taking steps to modernise what is an absolutely lovely home.

The breakfast room now has a contemporary feel and I know they are changing one of the rooms into a lounge for guests. The small touches such as greeting us with a glass of wine and bowl of nuts and crisps, mints on the pillows, DVD / Video library, extra sausages at breakfast all go towards making this a very welcoming Guest House.

We stay in Room 8 at the top of the house which has plenty of room so that you don't get under each other's feet while getting ready for a night out in Bowness (would recommend the Mediterranean place on the walk down the hill)

We look forward to coming back and celebrating another Wedding Anniversary there next year.

I have just stayed at this guest house with the emphasis on the word house as i feel this all this property is, the start of the break began with me phoning ahead to say we would be early as we were able to take a days holiday, were the 2 rooms available and the were so we went to check in.

On arrival we found that the house was undertaking building work which we were not informed about. The lady on arrival (do not know her name was not introduced) asked which room was which as i had ordered 2 and who wants what room then. We then went out for the day, on return we decided we would drink the champange that i had ordered so i asked for an extra 2 glasses to which i was told they are on the landing and to get them myself, not even an offer of help or to hold the door while i carried the bucket of champagne and 4 glasses outside.

Throughout the night the hotel was very noisy and we were woken up alot. I imagine this is because the walls are just normal plasterboard internal walls and wafer thin.

When morning came we were woken up by them getting ready for breakfast from early on and the room was freezing, we had the radiator set to on but they did not have it on, it is controlled by there house control. This resulted in the child been freezing and her lips were blue.

At breakfast we were given toast and asked which breakfast and which hot drink, we were never offered more toast, my plate was taken away with mushrooms and tomatoes still on it but wasnt asked if i was finished, we then went to the room whilst 2 of the guests remained at the table, the lady then said am i a plate missing to indicate we had actually stolen her plate!!

When we were getting the room ready we heard her complaining to other guests about previous guests and how the turned up for dinner at 9.40 which leaves her no chance to get her breakfast and this is her own house. How people have left fag ends on the garden (designated smoking area without ashtray). She kept telling these people how its her house and if the dont like it stay somewhere else (I would highly recommend this).

On leaving i was asked for payment and the husband said we noramlly take the first nights deposit, i said are you sure you have i dont want to not pay, so we checked with his wife and she said "no we havent took payment you need to pay" rudely. So i paid and left now on return i have checked my statement to clarify this and they did take payment for the stay. We werentasked anything on how my stay was or was breakfast nice or notihing.

When phoning to clarify been charged twice she said i am busy can i phone you back i replied yes and she said bye, obviously without knowing who i was or what my number was so i said do you want my number, no i am in the middle of something phone back tonight. I would advise anyone not to go to this hotel.