Arrived at the hotel at 4pm to be given a standard room, which had seen better days. Bed dipped in the middle and the bin in the bathroom hadn't been emptied as it was full of plug hole hairs and razors. Not one to normally complain (HONESTLY!), we had a word with reception (i think it may have been duty manager) and it became obvious that she was loath to move us to another room until we coughed up an extra £80 - apparently there were only deluxe rooms available. My partner agreed to this (believe me I wouldn't have!!) and we were duly moved to a lakeview room.
The room was a disgrace! Bed was simpy 2 singles pushed together, the headboard was 2 foot too short for heavens sake! The bedspread bellowed up with flurries of dust as we sat on it, the carpet had literally inches of dust around the edge of the room and around the bed, the bathroom floor had pubic hair lying around and to top it off, the room had a half empy bottle of water left behind by the previous occupant. Taking all this into account, I was afabsolutely furious that the member of staff we spoke to had the audacity to move us to a room which was in such a state and charge us extra for doing so. The room was dirty and dusty and i got the impression that it hadn't been occupied for some time.
With my blood boiling(!), my partner took over and this time spoke with the hotel manager who in contrast to her colleague, dealt with the matter wonderfully. Having asked for a room, at the original price, which was clean and habitable, we were moved to the room next door which we were informed was recently refurbished. The room was clean and fresh and the decor lovely. The mananger seemed genuinly concerned at the state of the room and impressed on us the fact that this was not typical of the hotel. I got the feeling it wouldn't be happening again.
Staff were wonderful, manager is a credit to the hotel, duty manager needs to learn some people skills!
Overall, despite a rocky start, we would recommend this hotel, but make sure you requst a refurbished room. It's often the case that even at the best hotels you might encounter an issue....it's the way the staff handle these issues which dictates whether the hotel is actually worth its salt, and i'm pleased to say, that lindeth passed muster.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
pet owners