Booked a four night stay short notice and saw a couple of the reviews before we left which made me wonder if the hotel would be ok. The hotel is old and lovely. Food was great, room huge and spacious. We were given an upgrade to a river view room with spa bath, pobably because hotel was quiet.
The staff are very helpful and friendly and took time to ensure our every need was met.
Sauna, pool etc for winding down and comfy lounge to relax in for a drink after a lovely dinner.
We certainly didn't need any more .

I work in travel and hotel surroundings were lovely........the rooms in the hotel were of a high standard too.
If you need to use your mobile you would have problems you have to drive 5 mins up hill before you can get a signal.

I have just spent a few days at the Whitewater on a business trip. I would not recommend generally for business travellers as it has very poor telecommunications. The mobile phone signal is non-existent, which makes picking up work calls difficult, but more importantly makes ringing home without using the hotel phone, an impossibility. I had to drive up the road to get a signal. Also no sign of a broadband connection in the room, or indeed by wireless. In general more of a package tour type of hotel for older clientele.

My wife and I had a 4 day break here in July and as a Professional Fire & Safety Officer I always do a check of the fire safety arrangements - here is what I found:
1. Numerous Fire Doors "wedged open"
2. No evidence/out of date testing of electrical items
3. No Emergency Phone number
4. Fire Doors downgraded
5. No cold smoke sealing on fire doors
6. Storage of combustibles in fire stairs
7. Poor exit signage
8. Mouldy toast served for breakfast

I wrote to the General Manager enclosing photographs - at the end of 3 weeks when I did not receive a reply I forwarded my observations to the Fire Authority for their investigation. I also copied it to the CEO of the Heritage Group.