We stayed in apartment number 10, which is part of a timeshare programme. We had been promised a five star luxury accommodation and we found ourselves in a 3-star, dirty hotel.
The bar and restaurant were dirty and smelled badly; food was mediocre. The water in the pool was very cold, apparently they were trying to save the environment - at the expenses of my children who got ill after spending 20 minutes in the water. Service is simply appalling: on our departure day, at 10.15am (we were supposed to leave at 10am), two men just entered the room using the hotel keys and not bothering knocking, stormed into the room without even greeting us and starting taking things away that they needed for another room. We made it clear that we did not appreciate the intrusion and they did not even apologise. All in all, an awful and disappointing experience - far from the relaxing, pampering week we had been promised.
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