We stayed in apartment number 10, which is part of a timeshare programme. We had been promised a five star luxury accommodation and we found ourselves in a 3-star, dirty hotel.
The bar and restaurant were dirty and smelled badly; food was mediocre. The water in the pool was very cold, apparently they were trying to save the environment - at the expenses of my children who got ill after spending 20 minutes in the water. Service is simply appalling: on our departure day, at 10.15am (we were supposed to leave at 10am), two men just entered the room using the hotel keys and not bothering knocking, stormed into the room without even greeting us and starting taking things away that they needed for another room. We made it clear that we did not appreciate the intrusion and they did not even apologise. All in all, an awful and disappointing experience - far from the relaxing, pampering week we had been promised.

we stayed over the xmas period on a package and we were given a room overlooking the river.The room was warm and with wall to wall carpet and thick lined curtains.The bathroom was well maintained and was clean.The food was very good with a good choice and you were not overfilled with vegetables and the service was good.At times the lounge bar was not always staffed and sometimes you had to get someone to serve you,but of course there was always the fishermans bar downstairs.The web site does not really do it justice as you have to see how it has been converted into a hotel.We picked this hotel as a result of viewing other hotel reviews in this price range and this seemed to come out the best.Overall we enjoyed it as it was our first christmas away and we were not disappointed with it.The only critisism we had was that it is a pity the cleaners cannot see above head height as there was a cobweb in our room and dust on the lampshades.All the staff were hard working and were very pleasant especially max the duty manager.Forgot to mention cascades leisure centre,use it while you are there it is excellent.

we stayed in a standard room (127) for the weekend and could not have asked for better in the room itself - it was very spacious and comfortable and out of the side window we could see the river. the bathroom could have done with a bit of updating as it was a little shabby, but what you would expect from a standard and the size of the bedroom more than made up for it the sky tv was a great bonus. the health club was fantastic and very clean and the facilities were more than we expected. all of the staff at the hotel were fantastic, and could not do enough for you. we had booked for dinner, B & B. the 3 courses at dinner were fab and we were so full after 2 courses we could only manage ice cream both nights, and the breakfast is very good too. you have a choice cereal and fruit or full english or both..i would definitely recommend this hotel for couples and families and will probably be returning there again.
very enjoyable and relaxing weekend.

We had a pleasant stay at the Whitewater, although we preferred our stay at the Langdale Hotel & Country Club at the other end of Windermere a couple of years ago, which was also substantially cheaper.

We booked a superior room, with a balcony and view across the river. It was nice in the winter but must be even better in the spring and autumn when the trees would look fantastic.

The room was spacious and light but our overall impression was that it was rather cheaply done. The coating on the double glazed windows had become hazy with age, the stereo was old and grubby, and the TV stand was balanced on top of a wooden box, to bring it up to viewing height, rather than having a wall bracket fitted. At £144.00 per night we had expected better.

The adjoining leisure complex was also disappointing, being much smaller and less luxurious than the one at the Langdale Hotel.

We had dinner in the restaurant, which was a good meal, but over priced at fixed £25.50 for three courses. There was nothing particularly wrong with it, but the quality was no better than a bar meal. Part of the problem may have been the lack of atmosphere in the restaurant, as the hotel was very quiet in early March, with only two other tables occupied. Breakfast was also acceptable, but nothing exceptional.

Overall we enjoyed our stay but felt disappointed that we had not returned to the Langdale. The hotel is adequate, but we had hoped for something special, which it failed to deliver.