Me and my fiance went to 21 The Lakes for a short break, we stayed mid week and stayed in the Buttermere Suite. We paid £160.00 in total for 2nights.
I checked the reviews and they all seemed great so i booked the room and then the week before we went i looked at the reviews again and they were really scary! The fact they could take money from your card without your consent! BUT he had paid for it so thought we may aswell go and see what its like!
The room was fairly small but i liked that as it was nice and intimate, perfect for a short break with your partner and to be honest what do you need loads of space for anyway?
I opened the bathroom door and shreiked! The bathroom was gorgeous, i had heard so many things about the spa baths but had never seen a picture so was thrilled when i saw it! It did take about 15 minutes to fill but it was well worth the wait! Only thing was the bubbles just turned themselves on from time to time but we found it comical, we just pressed the button and they turned straight off.
My fiance isn't one for early mornings so when we were offered breakfast to our room for only £3.00 each we couldnt resist! Although i think the staff were slightly shocked to find my fiance was still in bed when they came, we got to chose what time we wanted it between 8.30am - 9.30am which we thought was great!
There are shops just 5 -10 minutes walk both to the left and the right of the hotel, which was really convienient! We went to a pud called The Queens and the food was fantastic!
We are going to go back in the summer either to 21 The Lakes or its sister hotel Aphrodities Lodge, we loved our stay!!!!

We took a gamble and booked this place for two nights for our mini-honeymoon.

It was recommended to me by someone on another forum but when I read the TA reviews I got very nervous. As I'd already paid a non-refundable deposit we decided we'd make the best of it.

We stayed in Premier Room 8. When I called to book I specifically asked if the hot tub area was private and I was assured it was. Well, I can confirm other people's comments that it really isn't. Yes, there is some reed screening but if we can see into the car park area then surely people outside can see in. As it was we didn't use it anyway because it was simply too cold. Also, the green slime on the deck surrounding the tub totally put us off. Because it isn't totally covered over the winter weather had caused significant damp and icky stuff.

The room itself was nice but a bit tired if you looked carefully. The door to the room kept getting stuck, the wardrobe door didn't close properly and the tiles on the floor in the miniscule bathroom were loose.

There were no instructions on how to work the jacuzzi bath so after much fiddling with the buttons we gave up and just turned it off. We felt the bubbles were too forceful but we didn't seem to be able to turn them down.

The bed is a 4 poster with white linen curtains velcroed on. The mattress was very soft (nowhere near posurpedic as promised on the website) and we kept rolling into the middle. First night I hardly slept at all because I kept having to hang onto the side! Also IT IS SO BLOOMING HIGH OFF THE FLOOR. Now, I realise that at 5'3 I am not the tallest person in the world, but neither am I the shortest. Having to take a slight running jump to get into bed was really not very funny. Getting out of bed and having the wooden surround bang you in the back of the legs was quite painful.

Breakfast is served in quite a small room but we never had a problem getting seated because we were up early each morning with things to do. I thought the choice was a bit limited with a few cereals, a couple of yoghurts and some hot food. I'm not a breakfast person though so perhaps take that with a pinch of salt.

The staff we met were friendly.

Overall, we had an OK time but to justify £130 per night they'd have to go much, much further. They are attempting to be designer boutique but not managing it. I wish we had stayed somewhere else as I had high hopes for the place at that price.

we are a couple with a young child and decided we would like to take our honeymoon alone. we wanted to stay close by in case we needed to get home so decided on the lake district. I have a friend how returns to this hotel regularly as she loves it so much so we decided to try it. I found the staff in this hotel friendly and polite and thought our room was fabulous. i cant believe the negative feedback for this hotel i wouldnt hesitate to recommend it to a friend. as for price versus quality ive paid 30 regularly for a normal b&b and at 36 midweek this is a steal!

Stayed at this hotel 28 March 2008. Had my eye on it for a while because I liked the idea of spa baths in the rooms. However thought it was a bit expensive. I looked on the website on 27 March and saw that there were reduced rates for the following night - ideal I thought so I booked it - £100 for one night B+B. Arrived, checked in and signed the registration slip (mistake number one). Shown to our room which was OK but when unpacking toiletries noticed that the bathroom smelt of stale smoke. I overlooked it - after all how much time do you spend in the bathroom - not much I thought and I wasn't going to let it spoil our stay. (mistake number two). Got changed,went out for dinner and came back. Decided to have a lovely spa bath. Unfortunately once the water was running and there was plenty of steam the smell of stale smoke became more obvious. However I lit a perfumed candle and this did alleviate it somewhat. By the time I got up in the morning I didn't give it another thought. Had a quick (lukewarm) shower and then went for breakfast which was mediocre. Was a little dissappointed at the above mentioned things but still it had been nice just to get away on our own without the kids which is rare for us. Anyway checked out and went home - that was that, or so I thought. On Tuesday 1 April received a letter from the hotel stating that we had been smoking in the room and rules clearly stated this was forbidden therefore they had debited my card for £100 for extra cleaning! To say I was furious is an understatement. Rang the hotel immediately on receipt of the letter to dispute the extra charge and deny the claims as we are both non-smokers. They basically said 'tough' - the room smelled of smoke and we were the last ones in it therefore it must have been us! They had taken the money without my consent but said they were allowed to do this because I had signed the registration form and it was in the small print. Unbeleivable! They also said they had tried to ring us which was a lie - no record of their calls on either my mobile or home mumbers. I explained that the smell was there when we arrived and I had lit a candle to alleviate the smell. The manageress then changed her tune and said that in that case they were fully justified in taking the charge because the use of candles is strictly forbidden and this is stated in the rules and I had clearly broken them by admitting this to her! Rang the bank who were unable to stop the payment because I had signed the registration slip. The matter is now in the hands of my solicitor who frankly I would rather pay costs to than these rip- off merchants with no morals. It seems they will do anything to get the full nights rate from you one way or the other, even if this means enticing you with reduced rates and then lying to accuse you of things you haven't done and then claim extra costs. I have stayed in a few hotels myself over the years and can honestly say I have never ever been treated in such a way before. Diabolical! You have been warned - DO NOT GO THERE.