I had a 3 night stay at The hotel over the bank holiday, 6-9 April 2012
I paid £256 for the 3 nights, by no means a cheap B&B. I am not a picky person, nor am i hard to please. I have worked in the travel industry for 13 years & stayed at many hotel from small B&B to 5 star hotel all over england. - But i am sad to say I was utterly discusted by this hotel. I have emailed the hotels general manager & i am disapointed to say she didnt even bother to reply. Thank you Francis --, a job well done - NOT
The 1st problem was when checking into the hotel. We had arrived at the hotel around 10am. As rooms can not be checked-in until 3pm, we paid & we went on our way. We were given our room number, and told to return after 3pm for our keys. We returned to the hotel at 3pm to find the queue all the way from reception to car park & i literally mean in the car park. It was utter chaos. I can not believe a hotel of this size could not manage a simple check-in easier on a busy easter weekend. Surley they would be prepared for a large busy check-in. As you can imagine people were frustrated & annoyed in the car park.
Also I had requested a room with a cot, as I was travelling with my 12 month old daughter. When I got to my room I had been allocated a smoking room with a shower. For obvious reasons a smoking room should not have been allocated. Also I should have been allocated a bath, not a shower. It is not possible to bath a baby in a shower. I advised a member of staff on reception immediately, but was advised I was not able to change rooms. What a joke!!!
I noticed on the Saturday allot of people were checking out, so again requested for my room to be changed. They did find me a new room, although I would have expected this to have been offered to me on the Friday, I should not have had to visit reception again to requests this. Bad service!
We also had many issues with the restaurant. I attended 3 evening meals & 3 breakfasts at the hotel, and I am sorry to say not once was my table offered a tea or coffee. I often watched the staff standing about folding napkins or clearing tables. Or just generally chit chatting to each other. At no point during my stay did any member of staff offer tea & coffee. I witnessed many tables asking staff for drinks. As soon as your are seated a drinks order should be taken!! Guests should not have to be constanlty be asking for drinks. There was two members of staff who could not even bare to smile for my time at the hotel.
I used a high chair for all meals at the hotel. I am sad to say these were in a disgusting state. The bottom of the legs were thick with dirt & dust, and also had many food & drinks spills all over. At no point during my stay were the two high chairs cleaned.
I sat at a different table for every meal at the hotel and also noticed the brown dining chairs were also in a similar state to the high chairs. They had food & drinks spills all over. All chairs & high seats need a good clean. No hotel should have chairs this filthy!!!
We were allocated the 5pm sitting for dinner. On the Saturday night the restaurant was roughly 15 minutes late to open, resulting in a queue from the entrance of the restaurant to the entrance of the bar. Within 10 minutes of us been seated & getting our starter the main dish had run out. This then resulted another long queue all around the buffet table. The dish was eventually replaced & again lasted 5 minutes before running out again. It was 5.40pm before I was able to get my main course from the buffet. Through out the stay at the hotel dishes often did run low or out all together & guests were having to ask for fresh replacements. I understand the hotel was busy, but this should not happen at a hotel of that size. When the 2nd meal siiting was due to start, i anotice people were told to come back later as they were running late!
Regards to meals at the hotel, Breakfast is ok, plenty of choice & a good enlgish breakfast available. Evening meals are very basic & have a minimal choice. They generally have one meat & one fish dish. With chips or potatoes & one style of veg. The desserts are great, plenty of choice, both hot & cold. Just a shame you cant get a dirnk with your meal without begging the staff to give you one!
On the Saturday evening I had to requests the lounge toilets to be serviced. 2 of the 4 toilets seemed to be blocked & also a pair of childrens soiled underwear had be placed on the hand sanitizer. I understand its not the hotel fault about the soiled pants, but surley toilets should be checked every few hours?
One day on the landing from our room there was a pile of dirty towels & soiled sheets left by staff. Alos on the stairlift a take away boxes left too. These were there at 9am & stil there when we returned at 5pm. Shocking!!!!! .
I am happy to say the bar staff at the hotel were great. It was a fast, speedy & very efficient service. The bar staff were also very friendly.
I visit Blackpool once a year & this was the first hotel I have used which charge for car parking facilities. I called the hotel before my arrival & at no point was a fee mentioned. It was only £3 a day. Having stayed at hundred of hotels over the years & i have never been charged for parking.
The entertainment is basic. Bingo at 8. Follwed by an act from 8.45pm to 9.30pm. Then final bingo at 10pm. Nothing inbetween.
If you are looking for = Good food, entertainment & clean rooms, i would try another hotel!!!
I have never in my life wrote a review on here - but i was that discusted by the lack of reply from the manager, i thought best to share with the world!!!
- Also Known As:
- Grand Metropole Blackpool
- Hotel Grand Metropole
- Official Description (provided by the hotel):
- The Grand Metropole Hotel, Blackpool is the only hotel in Blackpool which is located between the sea and the promenade, offering uninterrupted views out across the Irish Sea. Close to both the North Pier and the famous Blackpool Tower, this hotel in Blackpool is perfectly located for all of Blackpool's attractions and entertainment venues. ... more less
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