I booked this hotel as a present for my friends birthday. We arrived bright and early at 11.00am and were told that the room wouldn't be available till 1.00pm. We had a quick double check that we booked in (which was confirmed) before going off to enjoy a day on the Prom. Coming back to the hotel at 4.00pm ready to check in and get changed for dinner we were greeted by the receptionist saying that our room was no longer available, due to some sort of problem with the room.
Manager offered us alternate accomodation with another hotel but admitted that it was not up to the same standard. The other hotel we were offered was more of a hostel with bunk beds and shared toilets with issues of cleanliness - not a good birthday present for my friend. Manager was quite rude and did not seem to care what happened to us (though receptionist tried his best to smooth over the situation).
Because of the time of year with the alluminations we were unable to find any vacancies in any other hotels (without spending a fortune) so we had no alternative but to drive 3hrs home again. Birthday treat ruined!!!








