Brilliant food and warm welcome.

Our room overlooked the cathedral which was a joy. Comfortable room and glamorous and effective shower. Contemporary furnishings suited us well.

Most staff were superb but a few lacked some initiative.

Billing does seem odd and the system is not visitor friendly but probably the accountants like it. Room for improvement there.

Food in restaurant superb, the best we have had for a long time even compared to other bigger cities. The chef took great care in organising the tasting menu to suit my diet.

We thoroughly enjoyed our stay and will return.

From the moment I set foot in the hotel I was made to feel welcome.

My check in was pleasant and inviting, the decor was chic and modern. The reception staff were only too willing to help and explained all of the many city centre attractions available to me.

I dined in the restaurant in the evening and the food was a very high standard. I was advised that the hotel has a new award winning chef, and the food was a testament to this.

The room was comfortable and the I would recommend you ask for a room with a Cathderal view as this was stunning.

All in all, a fantastic hotel with the staff a credit to the building.

Quite possibly the most shambolic hotel I have ever stayed in.

Service was awful, snooty staff on reception, inept staff on the bar/restaraunt.

Hotel room services did not work - wi-fi no signal, remote controls were tempramental.

Room was clean inside but thoroughfares were dark and dank.

Paying over £90 for a room I do not expect to be called back to reception to be told I have not settled my bill for 65p for the paper

I have stayed in many Lincoln hotels and this is definately the worst - the Bailhouse and Tower are far superior (and cheaper)

We have stayed here a few times, and each time it is clear that continuous refurbishment is taking place, if at a slow rate. Excellent, helpful and polite staff, particularly, I believe, Tony in the restaurant (described as concierge on badge) Only marred by, for me, an entirely new and unsatisfactory demand - cash payment on arrival produced a demand for an extra night`s refundable payment as a deposit -- what for?? If one pays in advance, saving the hotel commission on a credit card, how on earth can this be viewed as welcoming to guests? How would this look, in particular, to continental visitors unused to the British obsession with plastic? I was so annoyed that we did not have evening meals at the hotel, and if this is repeated by others, then surely financial loss will ensue.