Quite possibly the most shambolic hotel I have ever stayed in.

Service was awful, snooty staff on reception, inept staff on the bar/restaraunt.

Hotel room services did not work - wi-fi no signal, remote controls were tempramental.

Room was clean inside but thoroughfares were dark and dank.

Paying over £90 for a room I do not expect to be called back to reception to be told I have not settled my bill for 65p for the paper

I have stayed in many Lincoln hotels and this is definately the worst - the Bailhouse and Tower are far superior (and cheaper)

We have stayed here a few times, and each time it is clear that continuous refurbishment is taking place, if at a slow rate. Excellent, helpful and polite staff, particularly, I believe, Tony in the restaurant (described as concierge on badge) Only marred by, for me, an entirely new and unsatisfactory demand - cash payment on arrival produced a demand for an extra night`s refundable payment as a deposit -- what for?? If one pays in advance, saving the hotel commission on a credit card, how on earth can this be viewed as welcoming to guests? How would this look, in particular, to continental visitors unused to the British obsession with plastic? I was so annoyed that we did not have evening meals at the hotel, and if this is repeated by others, then surely financial loss will ensue.

On arrival hotel looked quite pleasant, reasonable size car park, new looking outdoor seating area with false grass, tables & umbrellas. Receptionist pleasant, room average with plain deco definately geared towards the business personnel with modern desk & small flat screen tv with a keyboard for internet access ( payable). For the tourist you feel there is no atmosphere, bar and lounge soleless, (Take note if you bring your own wine to take to your room its £6 corkage to get it open, which is mean). Our room faced the Cathedral, supposedly one of their best rooms. My gripes were - I could not find anywhere to hang my clothes, the cold water is scaldingly hot and is impossible to drink from and the noise from the traffic in the morning (room is double glazed but could do with triple). The noise starts around 6am, so together with the Cathedral bells every 15 mins don't expect to get much sleep, oh yes and the workmen drilling at 8am didn't help matters.

We spent our last night in the wonderful city of Lincoln in this conveniently located hotel at the east side of the cathedral.

At first glance the hotel looks worn and grubby from the outside, but the interior has just been refurbished and is quite welcoming when you first enter the lobby.

We arrived well before our check-in time with our suitcases and the lady at reception was very helpful and took our suitcases until we were able to check in at 2pm. We went for some english breakfast (still doesn't beat the irish version) and wandered the winding streets for a while, then arrived back to check in.

The rooms are very comfortable, and complimented with a beautiful chandelier on the ceiling. The room was complete with plenty of fresh linen and towels, tea/coffee, and a flat screen tv. The entertainment prices (movies,internet) were a bit over the top mind you. We had a cathedral view room, and got some stunning photo's of the cathedral that evening when it was completely lit up, great sight.

In the morning we arrived for our breakfast in the restaurant. The staff were very helpful and never left the guests waiting to be seated. The food was very nice, and the scrambled egg kept running out that must be a good sign. There was a great choice of cereals,fruits and the english breakfast, of which the cook never let the food run out.

Just as we were finishing breakfast, a lady approached our table and informed us that she had just heard the trains were not running (we had previously booked a taxi to the train station), this would mean we would miss the flight back to Dublin. They then said they would make a few phone calls and fine out what was going on. Meanwhile some of the waiters had overheard and came over to talk to us, it was a really nice gesture at the time.
In the end the reception got news that the trains were running and we could be on our merry way.

Overall I found my stay here to be completely enjoyable. The staff were excellent and made us feel very welcome, the hotel had a very nice vibe to it and I would recommend it to anyone.