We stayed at the Holiday Inn on December the 9th for the Christmas market and booked two double rooms with breakfast at £98.00 per room.

We arrived early and was allocated upgraded rooms to executive suites which was a nice surprise.

Although we get the larger executive rooms they were nothing special and were not much larger than the standard rooms, just had a table and a small sofa in the corner.

One small annoying point, was that there was only one bedside table so I had to put my drink and glasses on the floor at the side of the bed, not something you would expect in an 'executive' room.

The rooms were a bit dated and need modernising, the room had a large noisy wall mounted heater under the window which was obviously on its last legs!

The room was very clean and tidy, as was the rest of the hotel and all the staff were very friendly.

Breakfast was good and had a good selection of food to suit all tastes.

A hotel with a great location but needs modernisation and seems a little expensive for what you get.

I stopped here for a night in December with my wife as a weekend treat away.
What attracted me to this hotel initially was the location as it's on the quay front, a stones throw away from 3 or 4 very good restaurants and only a 5 minute walk to the shopping centre.
Sadly the stay at this hotel left me feeling disappointed.
When I entered the hotel via the car park, the button I had to press to get into the car park was not working, so my other half had to walk into the hotel to fetch a member of staff who apologised and gave us a swipe card to gain access to the car park. (The charge is £3 to park the car here).
Then came check in. The girl at reception could not find our booking, which we made online via the official website. After 5 minutes of sweating it out she told us not to panic as she'd found us. Then she tried to check us in, thinking she had found us only for me to point out that the booking was not actually me, but someone else with the same surname. Ten minutes later I was given a key card and my room number (19) as I eventually "appeared" on the computer..
The room was of a decent size and seemed relatively clean. That was until I lifted the lid off the ice bucket, to discover a load of rubbish left behind from previous guests.
Our room had an obscure door in it, when I tried to open it I realised it was a connecting door to the room next door, and thankfully their door was locked. At this stage this didn't seem a problem.
Unfortunately this door made the noise from the room next door almost unbearable when the guests of the said room did arrive. When the people in the next room came in after a party at 2am, I literally bolted upright out of bed due to the noise and thankfully got to sleep 45 minutes later when they quietened down.
Next morning (still feeling tired after my distrubed sleep) I had my shower, but there was no soap left in the soap dispenser attached to the shower wall. I squeezed best I could but I think even popeye would have only managed a trickle at best.
No one at check in had told us what time breakfast was served and there was nothing in the room telling us so, therefore I phoned reception to find out. At this stage I was getting really cheesed off with the sloppiness of this hotel and I was on the brink of asking to speak to the manager. If I was stopping more than one night I probably would have checked out at this stage.
Thankfully the breakfast was very good. It was of buffet style with a very good selection of both cooked and continental, with the hot food being topped up whenever it was running cold.
It is only because of the location and the breakfast that I have given this hotel 2 out of 5.
The staff and the management who run this hotel need a good kick up the backside and need to ensure they start focusing a bit more on customer service and not just taking peoples money.

Having searched most hotels in the area, I stayed in this hotel recently and in my experience this hotels is ok but not as good as I expected. On the plus side, the location was excellent, staff were friendly, room was clean, the bathroom was clean, and breakfast was ok. However, I expected a little more for the price and considering that I had an Executive room. The room size was pretty average and interior was very ordinary. I made a mistake by asking a room with a view of the water front. Since it was a warm night, I decided to leave the window open and it was extremely noisy at late night with people enjoying their Saturday night out -in this case it happened be just outside the hotel front.
Overall this hotel is ok but since I have stayed in other hotels in the are for lot less money, I am not sure if this place offers value for money.

Nothing esentially wrong with this hotel and we would stay there again as it has a fabulous location, has very friendly staff and was clean. However, the decor is looking a bit tired and needs a refurb. It isn't that cheap and the decor is dated now - although it has been well maintained. For the price, it does need to be a bit smarter though.
It is in a great spot on the wharf and is a two minute walk from lots of restaurants and the shops. Breakfast was excellent - a huge selection at the buffet.
Perfect for a shopping break, just don't book this if you are lookng for luxury.