We booked into Branston Hall for two nights for a family wedding because the reception was being held at the hotel. Having booked as part of the wedding party directly with the hotel several months in advance, we were offered a so-called luxury double room @£135 +VAT per night. The room and bed were very small, the bath/shower did not drain properly and handles fell off the drawers. Public areas in the hotel are cluttered, worn and really quite dingy. However our main dissatisfaction was the cavalier pricing to various members of our party. For double rooms, others had paid £110, £85 etc compared to our £135, whilst another person had been charged only £79 for a large double suite and single occupancy. All this to a group who were already paying several thousand pounds for a substantial wedding reception and evening event. When we queried room charges, the staff were adamant and effectively told us off for booking direct with the hotel, indicating that we should have booked with an agent on-line!!! Attempts to argue that a consistent rate should have applied to the wedding party and/or that perhaps they should be more gracious to direct bookings - secure business, well in advance, no agents' fees etc - met blank stares and a repeated, robotic response that the completely variable prices "'are the system here".

Squeezing customers also appears to extend to the restaurant menu. Main course for dinner in the restaurant is £14.50 but almost everything carries a supplement eg £5.50 for steak. That said, the food was reasonably OK.

Altogether a less than satisfactory experience, in particular the atitude of senior staff. We will not visit again - caveat emptor!!!

This hotel is an absolutely amazing get away. They offer everything You could ever want. i thoroughly enjoyed myself. The staff are lovely the grounds are amazing, i was gobsmacked at the hole place it was amazing. i would deffinatly reccomend this to anyone from honeymoon to weekend break. Thankyou Branston Hall i felt very welcome.

Stayed at Branston Hall with my husband for my birthday. Mainly booked it for the good reviews of the restaurant which was actually a bit of a let down. What I had hoped was a nice romantic birthday meal was ruined by being sat next to a very noisy bride to be who wanted the whole restaurant to know she was getting married the next day! The food was o.k but I wouldn't put it in the class of award winning I have had far better and half wish I had gone to Cafe Bleu in Newark as it never dissapoints. Also it states a strict code of no Jeans in the restaurant which a previous reviewer had problems with, there were 4 guests wearing jeans! Bedroom was a good size with great ensuite with huge corner bath. Would prefer to stay when there are no weddings as the noise level doesn't help a relaxing weekend. All in all it was an o.k weekend but not the birthday treat I was hoping for.

One of the best meals I have had in my life!!!! Miles is a truly exceptional and talented chef. Full marks!!!