My husband and I really looked forward to our stay at this hotel because of the great reviews on Tripadvisor and also because of the lovely hotel's website. But we were very unpleasantly surprised. Probably I should have been warned what to expect, when after giving my credit card details to guarantee the booking, I had to chase the hotel three times for a confirmation of the reservation. Our two night stay at the hotel was just one dissappointment after another:
- room was very small, with no character, with a very narrow (we are both slim and standar height, not sure how bigger people manage) and uncomfortable bed. There were spider webs on the inside on the window. The tap in the bathroom didn't mix hot and cold water at all and two separate streams of cold and extremely hot water poured out of it (quite dangerous and you had to be careful not to burn yourself).
- swimming pool was out of order and nothing was done about it during our stay.
- gym on the website is described as 'recently refurbished', but it is a dark and small room in the basement level with ancient machines. Really pathetic.
- the 3-course meal in the Lakeside restaurant is advertised at £21.50 pp, but we were unpleasantly surprised when we were presented with a menu @ £24.00 pp. Also most meals like fish and beef have an extra supplement, so you are forced to pay much more. My fish was nice, but my husband's pork was a small portion and our potatoes were overcooked.
- they almost refused to let my husband in the restaurant because he was wearing jeans. Yet the next day during breakfast another guest was walking around the restaurant and the whole hotel with only his rather short dressing gown on and with bare feet. No one from the staff seemed to care.
- our last morning, Monday bank holiday, we arrived for breakfast at 9.45 and found all food cleared off the tables and staff refused to serve us anything. This was despite the fact that breakfast is meant to be served until 10.00 am on Bank Holidays. I had to go to our room, take a framed information with breakfast times off the wall and take it downstairs to the restaurant to show them that they should serve breakfast until 10.00. Only then we received some food. ... after this we couldn't wait to leave the hotel, but the Branston Hall had another surprise for us waiting....
- on the checkout the charge for our dinner seemed too high to me, so I asked for a breakdown of the total figure and found out that they charged us twice for only one starter.
...after all this we wouldn't recommend this hotel to anyone. It is a nice historical building in a quiet setting, but that's all that is nice about it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
I recommend this hotel for:
Older Travellers, tourists
I do not recommend this hotel for:
Young Singles, Families with Small Children