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Charlotte House Hotel: Traveller Reviews

TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 20 reviews
20 Reviews
5.0 of 5 stars
7
4.0 of 5 stars
4
3.0 of 5 stars
0
2.0 of 5 stars
6
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#8 of 31 hotels in Lincoln
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  • Rooms: 14
Address:
The Lawns, Union Road
Lincoln LN1 3BL
England
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TripAdvisor Traveller Reviews

Reviews of Charlotte House Hotel

( 11-15 of 20 )
“Well located but expensive and certainly not a 5* experience”

Charlotte House Hotel

18 Apr 2008

My wife and I stayed at Charlotte House for two nights in February 2008. We enjoyed our stay and the location of this jotel is superb for access to old Lincoln. However, we do have a number of comments on the hotel which is certainly not 5* rated. All the publicity makes a fuss about it being 5* and the brochure has an AA logo at the bottom. However, the AA tell us that this accommodation is not AA 5* listed but they have applied for inspection. The publicity is very misleading. We were surprised by several unexpected omissions.

• The bedroom had no paper tissues, no facecloths, no information on Lincoln, no pen or simple stationery.
• There were no comfortable or easy chairs in the bedroom and nowhere to place a suitcase.

When we arrived at about 3.15 pm we were told that our room was not quite ready. That was not a problem and the receptionist arranged for us to have a coffee but unfortunately your lounge was already occupied by a commercial group who were listening to a lecture. As a result we had to wait in the bar but the commercial group then complained that we were a distraction and so we were moved elsewhere to one of your breakfast tables. Guest should have access to the lounge and bar. At the very least the hotel should provide comfortable seating in the bar area and have a door placed between this area and the lounge.

We were also rather surprised at the policy of charging a fixed price for breakfast. This is reasonable for a full breakfast but very unreasonable for the very simple breakfast of coffee, toast and cereal. There was no fresh fruit, choice of bakery items or yoghurt.

Unfortunately this hotel has not even had the courtesy to acknowledge our letter making the above points. We have taken up the matter of 5* rating with the AA.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — standard of accommodation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHBDerbyshire's Summary
Date of Stay: February 2008
Travelled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 65+
Member since: 18 April 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
Probably not
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
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“great relaxing weekend”

Charlotte House Hotel

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5 of 5 stars
chesterfield
11 Apr 2008

Me and my wife went to the charlotte house hotel for our wedding anaversiry and stayed in the honeymoon suite from the miniut we got there we were treated special the bed in the room was a queen bed and the decor was great and suited the room we had a large tv with tea and coffee available free from room service the residents bar was beautifully done we had a lovely breakfast the first morning and in the evening we ate at the castlegate restraunt and bar what is run by charlotte house hotel the views of lincoln are nice it set out in up hill lincoln in the lawns complex on with ample hotel parking on checking out we didnt have to question anything on the bill because everything was fantastic. we will be booking for or next anaversery. thanks

  • This TripAdvisor Member:
    • Liked — the large modern rooms
    • Disliked — very warm in rooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edward9649's Summary
Date of Stay: April 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: 11 April 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, People with disabilities
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
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“Don't be fooled by the misleading adverts”

Charlotte House Hotel

24 Mar 2008

Don't be fooled by the web site or some of the publicity that has heralded this a five star hotel. The truth is this hotel is yet to get a star rating from the AA. There may even be questions about whether the publicity is actually a breach of trading descriptions. Although the hotel itself may have decided it is five star, the reality of the hotel experience there is very different. Nice rooms, amateur staff, skips viewable from the window, shoddily dressed servers - nothing about this appears to be the spirit of five star As stated elsewhere, a nice guest house, but overpriced and definitely not five star

  • This TripAdvisor Member:
    • Liked — nice rooms
    • Disliked — just not a five star hotel by any stretch of the imagination
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
browneyeslincoln's Summary
Date of Stay: March 2008
Travelled with: Solo traveller
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: 24 March 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 1 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
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“Great Location”

Charlotte House Hotel

9 Mar 2008

Overall above average, but with some limitations:
Opened Autumn 2007, Charlotte House is a beautifully refurbished hospital in the Lawns complex in the hilltop in Lincoln, opposite the West Gate entrance to the Castle/Cathedral. Having booked Room 7 - a twin suite at £99 (no breakfast) on the first floor, we immedately swapped to a standard double (same price) because the single beds have iron bedsteads with resrticted length. ( the second floor Room 12 double has an unrestricted divan bed - and a pleasant outlook).
The rooms have a modern TV (no DVD) and a Philips CD player - so remember to take some CD's. Heating is powerful and easily controlled. Oddly for a UK five star rating, there are no tea/coffee making facilities in the room - in compensation, tea and coffee are provided free by room service anytime on demand, but we found this an invasion of our privacy. Next time we will take our travel kettle.
Although the hotel has no restaurant, there are plenty nearby to suit all tastes and budgets.
Lincoln town is one of the best we have seen, lively, clean, extensively pedestrianised and with a shuttlebus to get around if the hill is too steep. There is a new museum which is child-friendly and worth a visit. If you are going by car, then leave it at the hotel because carparks are limited and expensive.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — no tea/coiffe facilities in room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CJTourist's Summary
Date of Stay: March 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 65+
Member since: 09 March 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Young Singles, A romantic getaway, Girlfriend getaway, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
People with disabilities, pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping
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“New "five" star hotel in Lincoln”

Charlotte House Hotel

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2 of 5 stars
jeff1805
10 Feb 2008
2/2 found this review helpful

This Hotel is overated and far to expensive, Facilities feel very bed and breafast style.
Staff are all very young and inexpierenced
The hotel is set in a discontinued Hospital and felt very much like it.
The rooms were very nice and new but lacked basic facilities and the quality of the quilts and pillows were very ordinary
The breafast room was very cramped and on the day we left the chef had not turned up, we waited 35 mins just for a pot of tea, some people left before getting served, the food was a eventually cooked by the receptionist!
Hotel bar was good and managed by a very nice bar man
The food in the Hotels adjacent restruant was also good
Location was excellant for all the uphill Lincoln gift shops and tea rooms.
When leaving we were charged extra for our breakfasts which we thought were included when we first booking

  • This TripAdvisor Member:
    • Liked — the bar
    • Disliked — lack of trained staff and value for money
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeff1805's Summary
Date of Stay: February 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: 10 February 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
A romantic getaway, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, Older Travellers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine
Was this review helpful? Yes No
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Reviews of Charlotte House Hotel

( 11-15 of 20 )
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Charlotte House Hotel Address

The Lawns, Union Road, Lincoln LN1 3BL, England