My wife and I stayed at Charlotte House for two nights in February 2008. We enjoyed our stay and the location of this jotel is superb for access to old Lincoln. However, we do have a number of comments on the hotel which is certainly not 5* rated. All the publicity makes a fuss about it being 5* and the brochure has an AA logo at the bottom. However, the AA tell us that this accommodation is not AA 5* listed but they have applied for inspection. The publicity is very misleading. We were surprised by several unexpected omissions.

• The bedroom had no paper tissues, no facecloths, no information on Lincoln, no pen or simple stationery.
• There were no comfortable or easy chairs in the bedroom and nowhere to place a suitcase.

When we arrived at about 3.15 pm we were told that our room was not quite ready. That was not a problem and the receptionist arranged for us to have a coffee but unfortunately your lounge was already occupied by a commercial group who were listening to a lecture. As a result we had to wait in the bar but the commercial group then complained that we were a distraction and so we were moved elsewhere to one of your breakfast tables. Guest should have access to the lounge and bar. At the very least the hotel should provide comfortable seating in the bar area and have a door placed between this area and the lounge.

We were also rather surprised at the policy of charging a fixed price for breakfast. This is reasonable for a full breakfast but very unreasonable for the very simple breakfast of coffee, toast and cereal. There was no fresh fruit, choice of bakery items or yoghurt.

Unfortunately this hotel has not even had the courtesy to acknowledge our letter making the above points. We have taken up the matter of 5* rating with the AA.

Me and my wife went to the charlotte house hotel for our wedding anaversiry and stayed in the honeymoon suite from the miniut we got there we were treated special the bed in the room was a queen bed and the decor was great and suited the room we had a large tv with tea and coffee available free from room service the residents bar was beautifully done we had a lovely breakfast the first morning and in the evening we ate at the castlegate restraunt and bar what is run by charlotte house hotel the views of lincoln are nice it set out in up hill lincoln in the lawns complex on with ample hotel parking on checking out we didnt have to question anything on the bill because everything was fantastic. we will be booking for or next anaversery. thanks

Don't be fooled by the web site or some of the publicity that has heralded this a five star hotel. The truth is this hotel is yet to get a star rating from the AA. There may even be questions about whether the publicity is actually a breach of trading descriptions. Although the hotel itself may have decided it is five star, the reality of the hotel experience there is very different. Nice rooms, amateur staff, skips viewable from the window, shoddily dressed servers - nothing about this appears to be the spirit of five star As stated elsewhere, a nice guest house, but overpriced and definitely not five star

Overall above average, but with some limitations:
Opened Autumn 2007, Charlotte House is a beautifully refurbished hospital in the Lawns complex in the hilltop in Lincoln, opposite the West Gate entrance to the Castle/Cathedral. Having booked Room 7 - a twin suite at £99 (no breakfast) on the first floor, we immedately swapped to a standard double (same price) because the single beds have iron bedsteads with resrticted length. ( the second floor Room 12 double has an unrestricted divan bed - and a pleasant outlook).
The rooms have a modern TV (no DVD) and a Philips CD player - so remember to take some CD's. Heating is powerful and easily controlled. Oddly for a UK five star rating, there are no tea/coffee making facilities in the room - in compensation, tea and coffee are provided free by room service anytime on demand, but we found this an invasion of our privacy. Next time we will take our travel kettle.
Although the hotel has no restaurant, there are plenty nearby to suit all tastes and budgets.
Lincoln town is one of the best we have seen, lively, clean, extensively pedestrianised and with a shuttlebus to get around if the hill is too steep. There is a new museum which is child-friendly and worth a visit. If you are going by car, then leave it at the hotel because carparks are limited and expensive.