Me and my girlfriend stayed on the Sunday prior to May Bank Holiday, having gotten a good deal for £84 double room inc breakfast and 3 free drinks each. When we got there we were shown to our 'double' room on the ground floor- it was bad. Despite the deal we got we were disappointed to say the least- very small- the bed basically took up all the space- marks on the walls, cracks/damp in the bathroom ceiling, hardly any light (obscure windows only), poor lighting and stains on the sheets.
Having complained however they were apologetic and very good in immediately offering us a bigger, better (but normally more expensive) room for no extra cost, which was a total contrast- spacey, clean etc which we were happy with.
The service overall was great during our stay despite the initial disappointment, the breakfast buffet was fantastic and the location is ideal only 5mins from the city centre.
Overall a good hotel, with very good staff service, though as others have said there seems to be a bit of pot luck with some of the rooms.
- Also Known As:
- Feathers Hotel Liverpool
- Official Description (provided by the hotel):
- Following major refurbishment in 2011 this famous city centre hotel is now part of the worlds largest group of independant Hotels, Best Western. Boasting over 80 ensuite bedrooms all with free WiFi, from superb standard rooms ideal for an overnight stay to stylish themed superior accommodation benefitting from period height ceilings, luxurious fixtures and more living space - great for longer breaks. Service here is always with a smile! Couple this with our renowned great breakfasts and you will not be disappointed with this latest Best Western Hotel. ... more less
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