The location of this hotel is great, our room was clean and quiet, and the staff was certainly cheery enough. But it lacks the little things that make travelling comfortable.
The soap dispensers (both hand soap and the one in the shower) were really cheaply made and we always had to take the covers off to get any soap to come out. The shower has nowhere to place your toiletries except on the shower floor; even a small shelf or cheap caddy would be useful, particularly for a senior citizen or someone with physical limitations). The bathroom is really small for two people, with inadequate surface space to store your things. There are no info booklets in the rooms to let you know times for breakfast, checkout, etc. I also think it's a little weird in this day and age to be nickle and dimed for internet access. Plus, there is no printer in the public computer area - for a business hotel, that seems like poor planning.
The other thing that stood out was the day we were walking to our room and a woman behind us was lugging an ironing board and iron that she had gotten from the front desk up to her room. I was surprised that no one on staff could deliver these things up to her room for her.
That said, London is a very expensive city and it was a challenge to find a hotel that met our budget/location wishes. There are small and inexpensive ways to make a budget hotel feel a little more luxurious, though, and that's what I think is lacking here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 September 2012
Thank you for taking the time to review our hotel. I'm so glad to hear that you found out hotel clean & quiet. As we are a Budget Hotel chain we don't provide some of the services and facilities that you may find in a 3 or 4 star hotel. This enables us to keep our rates competitive and still offer great value to our guests. We hope to welcome you back with us again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC