We were very disappointed with this hotel after reading all the good reviews. Unfortunately we have already booked two more stays in May which we cannot cancel; otherwise we would be staying elsewhere.
The good points: Nice but compact bedroom with comfortable bed. Good shower, bathroom size OK. Fridge with complimentary soft drinks, water and chocolate. Free Wifi (but not good reception, cable reception OK).
Bad points: The bathroom had no room for toiletries, extremely small shelf, who designs these bathrooms?? Don’t they use toiletries, just enough room for my husband’s razor, gel and toothbrush; everything else stayed in the suitcase when not being used!
Breakfast (don’t bother eating here) very expensive £17.95 for the so called full breakfast which as the hot food is cooked to order, it is not get what you want, so as it specifies 2 eggs cooked any style with bacon, sausage and black pudding, if you are a vegetarian or don’t eat pork then you are on a loser straight away! You could order separately, my husband did. Day 1 was scrambled egg (inedible the worse he had ever tasted and obviously not eaten), Bran flakes, fruit, coffee and juice £20.60, how can they justify charging more money for less food than you can have on the full breakfast option!!! Day 2 was coffee, fruit, juice and porridge £14.50. Day 3 poached eggs, fruit, juice and coffee £17.75. Please note these charges probably include the stated (discretionary) 12% service charge; this is obviously for the very surly waitress who was blatantly unhappy to be there, nice way to start the day.
Second day in, our 4 guests were having a meeting in the bar area at 17.45 and were asked if they had been told that they couldn’t use the bar for the rest of that evening as there was a private function there that night. We had not been informed of this but left as asked at 18.00, at which point we were offered a complimentary drink for the inconvenience. Surely, when booking we should have been advised if all facilities are not going to be available during our stay??? We went to restaurant that evening for pizza, (very obvious pizza oven in restaurant), but they no longer do pizzas! We asked for our complimentary drinks but we had not been given vouchers so did not get them! The menu is farcical, if you don’t eat curries or burgers, there is a lone steak (and the omelette choice the same as on the breakfast menu with added fries), needless to say our party went elsewhere to eat!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 April 2012
Thank you for your candid comments. It is clear that your experiences with our F&B services left a lot to be desired. Reading some of your comments, I feel I ought to clarify that apart from the a la carte breakfast selection you have tried, we do offer not less than 5 package deals from £7.95 to £17.95 with two hot, two cold and one both hot & cold choice that incl. vegetarian options. Having said that, I quite understand that despite our best endeavours, we failed to meet your expectations on this occasion. It is painfully clear that we need to take a closer look at some aspects of our offering, and for this opportunity I am really thankful to you.
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As for the incident relating to the private function in our lounge bar, one would think that with bar and bar seating areas on two separate levels our guests would never have to be inconvenienced in the course of our normal business activities. The lack of appropriate follow up clearly compounded an otherwise tender situation. Please accept my most sincere apologies for the inept way we have handled this case.
I would like to reassure you of our goodwill intentions and our wish to rectify - even in retrospect - any inconvenience we have inadvertently caused you. As you will be staying with us in May, please contact me directly on firstname.lastname@example.org so you can afford me a second chance to demonstrate to you some of the “Indigo spirit” so much talked about through these pages.
Looking forward to welcoming you back in May.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC