I normally stay at this hotel when on business. Not anymore! Despite having a confirmed booking I arrived to check in and was told the hotel was overbooked and I was being moved to the HOLIDAY INN! What was I offered for the inconvenience? A complimentary drink, a taxi to the other hotel and to come back tomorrow when they have a room! The taxi turned out to be someone's mini in need of a clean!
In all my years I have never received such poor service and to receive this from supposedly such a prestigious brand amazes me.
Despite my previous experiences here I have to advise you not to take this risk. Imagine booking a nice romantic getaway to find out when you arrive you're being shipped out to a bargain basement hotel!
- Official Description (provided by the hotel):
- Playful Luxury – just another way of saying charm and elegance with a flair of fun, which is just the ambiance you will find at Hilton London Syon Park. Old world elegance meets contemporary finesse, brimming with state of the art conveniences, eliminating barriers and boundaries and adding depth and design to experience. Conveniently located near Central London where luxury service revolves around your business and leisure requirements. Whether you’re dining, discovering, meeting or escaping, the Hilton London Syon Park, makes it easy to experience first class service in the centre of it all. ... more less
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