We booked a club room for one night and on arrival we were upgraded to a beautiful suite! The room was incredible, with two bathrooms, separate lounge etc. Everything was spotlessly clean and luxurious.
Every member of staff we encountered was friendly and helpful and seemed to genuinely want to make sure we enjoyed our stay. You don't always find this in London!
We had cocktails in the bar, which was good fun, and the breakfast the next morning was excellent, with a well-stocked buffet and hot food cooked to order. We also had a champagne afternoon tea, and this was excellent, with attentive service and lovely food. Particularly liked the Jing teapots! We went to the club lounge before going out in the evening and had wine and snacks, served to our table by a lovely member of staff who kept us topped up when necessary!
The spa is good with a lovely warm jacuzzi, and, again, kept very clean by a member of staff constantly monitoring it. My only tiny gripe is that the pool was too cold.
I will definitely be staying here again, it is one of the best hotels in London, and the location (two minutes from Oxford Street) is amazing. Thank you to everyone at the hotel for making our stay so perfect!
If you can go for a club room, the club lounge is well worth a visit.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 May 2012
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Thank you for your feedback. We appreciate your comments and feel very proud that the Team at The Montcalm were able to meet you expectations and that you loved the hotel.
We look forward to welcoming you back at the Montcalm.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC