Check in super swift, courteous but not stuffy and not afraid to chat to you which was great. Provided with plenty of maps and ideas and early check-in and like another reviewer here upgraded to a suite! Rooms fantastic, plush and functional
Location great just minutes from Hyde Park speakers corner and the marble arch tube.
Just had breakfast here which is freshly cooked to order, also continental buffet available, breakfast area not too big, staff attentive and friendly.
Spa is small so great midweek where we had it to ourselves. The pool is small as another reviewer mentioned but this is because it is a resistance swimming pool with adjustable speed- really enjoyed a good swift swim.
Slight negative- one spa person a bit gruff and clattery, but the reception staff again so friendly and informative.
Club lounge not as good as others I've been in but allowed to take a drink out- lie this hotel's lack of rigid rules
Great night's sleep in very comfy bed- and pillows!! quiet room
Great hairdryer- always one of my marking points for hotels!
Other negatives? they could have a kettle in addition to the snazzy espresso machine, as coffee haters like me can always taste it even if serving just boiled water through it
Positive- water complimentary and fruit
Concierge service great and smiley Alex at the door
Private car service worth it if thinking of Heathrow express as not much more and it was a chaffeur driven black Merc which added to the special time we had there
Final negative- hope the cost doesn't put me off a swift return visit!!
we struck lucky- hope you do too
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It would be a pleasure havign you back with us anytime.
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