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All reviews jermyn street fortnum mason green park piccadilly circus great location royal academy classic room buckingham palace superior room west end london eye high floor bottle of champagne leicester square lovely hotel the ritz central location
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Reviewed 23 November 2014

My husband and I stayed at the Cavendish, for two nights at the end of October
Excellent location, close to attractions and shopping, with Fortum & Mason opposite the hotel. We were celebrating our anniversary and were treated to two bottles of champagne in our room during our stay.
The room was a good size, with excellent facilities.
Breakfast had plenty of choice and wasn't to busy.
The staff however make this hotel, and were extremely helpful throughout our stay.
This was our first stay at the Cavendish, but we would definitely return when next in London.

Date of stay: October 2014
Trip type: Travelled as a couple
2  Thank KimberleyC30
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roy S, Manager at The Cavendish London Hotel, responded to this reviewResponded 27 November 2014

Dear KimberleyC30,

Thank you for your wonderful review.
We are all very pleased to hear that you had such a great first stay and that you enjoyed the champagne. As you stated the hotel is in a great location for shopping, sightseeing etc.
The staff are indeed one of the biggest assets to the hotel and we cherish them.
Hope to see you back soon

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Reviewed 19 November 2014

Once again, returning to the Cavendish has been a joy. Staff are always helpful and when problems arise they are immediately there to help. Thank you again for a lovely 3 night stay.
So miss your fantastic breakfast. We will be back

Date of stay: November 2014
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank DM_SM2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roy S, Manager at The Cavendish London Hotel, responded to this reviewResponded 26 November 2014

Dear DM_SM2014,

Thank you for your continued support and I can imagine you miss our breakfast, it is indeed a wonderful experience. I have said it many times before and I will say it again, the staff here are indeed the heart and soul of the hotel and they ensure that we get so many amazing comments.
Good to hear that you will be back

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Reviewed 18 November 2014

I did prefer the older version, but the modern version is great - and it is a secret location to many outsiders. Great everything nearby and good for business. First stayed in 1997 - Jermyn Street is perfect

Date of stay: December 2013
Trip type: Travelled on business
Thank Chad H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roy S, Manager at The Cavendish London Hotel, responded to this reviewResponded 26 November 2014

Dear Chad H,

Thank you for coming back to us after such a long time. As you mentioned our location is perfect for whatever your purpose is for visiting London.
We hope you wont wait such a long time for returning back to us.

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Reviewed 17 November 2014

Loved it, highly recommended.

Positives-
Location- fantastic, lovely immediate area around Piccadilly, parks nearby, so much in easy walking distance.
Room- had an executive room on 9th floor, big enough, clear view to London eye, Big Ben, the shard, nice touch was empty mini bar to use as fridge, big queen bed (must be US queen). Note to hotel, bathroom taps shouldn't be such a puzzle to switch on/off, but if that's our only issue......
Breakfast- first class, excellent choice, good service, and (contrary to some other reviews) not busy, bus not that big, best to go early.
Public areas- The Cavendish is squeezed in tight to other buildings and it is not one for impressive reception and grand lounges. But so what, you'll be out enjoying London.

Negatives- well, I've mentioned the strange tap, that's about it.

And- must say well done to reception team, we had some special requests that were met, and the little anniversary touches were a really nice thing that you don't have to do...so thanks for that.

So, if you want 5 star, pay several times the price and stay 5 mins along road at the Ritz. Better off at the Cavendish, it's got the balance just right.

Date of stay: November 2014
Trip type: Travelled as a couple
Thank TheMacphersons
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roy S, Manager at The Cavendish London Hotel, responded to this reviewResponded 26 November 2014

Dear The Macphersons,

Your feedback is very much appreciated.
It is good to know that you had so many positives about the hotel and only 1 negative.
I will discuss the taps with our maintenance manager this week and would appreciate if you could let me know in which room you stayed so we can have a look if your tap is different than others.
Breakfast should be an indulgence and we believe our breakfast is just that. On weekends in can indeed get very busy at breakfast, however over the weekend we inform our guests of the peak times.
Thanks again for staying with us and hope to be able to welcome you back in the future

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Reviewed 16 November 2014

Just come back from this hotel unfortunately we only had one night at the hotel I wish it had been more.
From arriving to departing the staff were amazing really made our celebrations special.
I have stayed in many hotels all over the country and this was the best by far.
I am booking to go back in January for another birthday but this time we will be staying for two nights.

Room tip: A high room has great views.
Date of stay: November 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank sheilampugh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roy S, Manager at The Cavendish London Hotel, responded to this reviewResponded 26 November 2014

Dear Sheilampugh,

Thank you for your review and it is a shame indeed you were only able to stay the 1 night.
We are pleased that you have decided to come back in January to celebrate another birthday. feel free to contact me with the dates of your stay and I will put a not on your booking.
Overall I am very happy that you had a great stay with us and look forward to welcoming you back in the new year.

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