I arrived to find the room was not ready, at the stated time. They gave me free coffee in the bar. The bar is one of the more impressive rooms of the hotel. I found it very relaxing and the daylight lighting great. Eventually 1 hour late (due to computers being down) I was given my room. It was a single room, but was of a good size. It had everything you could want, big bed, trouser press, fridge, table etc etc. The problem...it was not clean and the furniture had seen better days. The bedroom furniture was dark wood, but was chipped so badly you could see the white chipboard. It looked horrible. I complained about the cleanliness of the room and the bathroom, and was immediately shown another room. In this room, there was red marker pen all over the walls. It was obvious a child has drawn all over the walls. Bathroom was still dirty. We went back to my original room and went through all the faults. The hotel promised me all would be put right. I went out to the meeting and on return, all the white showing through on the chipped furniture had been toned in with a brown marker pen. They had actually used a felt tip to paint the furniture. The bathroom was also cleaner. Apart from this, the hotel lacked the little touches. There were no toiletries, only a bottle of shower gel, attached in a casing to the wall so you could not steal it. The scrimping and saving, that was evident in the room condition, really was evident in the bathroom. What are the good points for this hotel? It is next door to Warren St Tube. The included breakfast, was one of the best I have had in London for a while. It is rare to find traditional English breakfast served these days. Staff were helpful....to an extent. The public rooms were relaxing. What this hotel needs is upgrading and a good clean. Since Radisson took over the Edwardian chain, very little money has been spent on the Hotels. Once upon a time, Edwardian Hotels had that little something extra, in terms of ambience. Today the scrimping and saving shows, to the detriment of the Hotels.

Our stay at the Grafton was not an agreeable experience. Many of the complaints I read about in the trip advisor review are only too true. It is definitely not a four star hotel as advertised by Radisson. Three stars at best would be more appropriate.

When we arrived we were told our room would be ready by noon and we were invited to stay in the lounge and check at regular intervals to see if the room was ready. We chose to go for a walk instead and returned by 12 o'clock only to be told that the room would be ready by two. So off we went for another walk.

After checking in we lugged our suitcases to the room (porter service seems to be non-existent at this hotel) and found that the room was quite hot. I checked the airconditioning and found it did not work, moreover the flush for the toiled turned 360 degrees but did not flush and the temperature for the shower had to be set at a mere 20 degrees to have a normal water temperature, anything above that was scalding hot. So I went down to reception to ask if this could be repaired. We were assured by the clerk that it would be taken care of.

When we returned at night, nothing had changed. Inquiries were made and it appeared that neither the airconditioning, the shower nor the flush could be fixed. I was then offered an other room. I insisted on seeing it first before deciding to transport all our luggage elsewhere. I had to be shown no less than five rooms before I could find one where at least the airconditioning was more or less in working order. The toilet flush was still a problem, but the handle worked after some "gentle persuasion" and the shower needed to be set at 20 degrees to avoid turning into a lobster.

I felt treated like a complete idiot. There were no apologies from management or the staff for the inconvenience. It was quite clear to me that the staff had obviously heard about those problems but put on a show because they were expected by management to do so.
A positive point I feel should be mentioned is that the staff in the breakfast room were very proficient and kind.

We booked with Superbreaks at a good price. We liked the room, but there was no extra bedding for my Mum to sleep on the sofa bed. Our room was at the front of the building. This meant it was very noisy in the evenings with ambulances, police cars and other traffic driving through, right to 7 in the mornings. The breakfast was very good, and the staff very helpful. It was my first time in London. I think I will try another hotel next time, because purely of the factor of being next to the hospital. Too noisy!

I booked two standard double rooms, initially for 11 nights as my husband was having major surgery at University College Hospital. This hotel was the nearest to the hospital. The rooms were not ready at the 2pm check in time and the receptionest dealing with us had an attitude that it was tough. Eventually we checked in at 4pm and were given complimentary upgrades to deluxe king size rooms. My room was quite spacious, but my daughter & son-in laws was a pokey room with a king size bed. I wanted to swap with my daughter as there was only me in the larger room but she would not hear of it. When we arrived it was quite cold. My daughter & son-in-law had no heating in their room. It could not be fixed so they were offered to move to another room. Upon looking at the room, it was more like a cupboard, with a wardrobe not 2 feet wide. As they were there for 11 nights no way would their clothes fit in. They stayed in the original room. When the weather warmed up the air con was not working, again it was not fixed. the following day they had a water leak through the ceiling. The room was unbearably hot.
The fire alarm went off at 2.20am and when we asked the next day, it was shrugged off and we were told that it was a mistake.
Although the rooms appeared clean upon arrival, the daily housekeeping was very poor. I had a glass coffee table and it was so dusty that I wrote 'clean me' in the dust. The bedspreads at the end of the bed were thick dust. I think the carpet was only hoovered twice and I stayed for 22 days in the end!!
My air conditioning was not working properly and I got fed up with reporting it and just gave up in the end. When reporting it, I was spoken to as if I was an idiot, being informed that I needed to adjust the thermostat. When I replied that it was set at minimum it was grudgingly agreed that someone would be up to look at it. The staff were not at all friendly or helpful.
Yes I could have complained a lot more, but my husband was seriously ill in hospital following a serious complication, so I was stressed out enough without more at the hotel.
One night (the only night) we went into the bar for 1 drink. After paying for drinks we checked the bill to find a 12.5% service charge had been added. Upon checking the bar menu it stated that there was an OPTIONAL service charge. We weren't given the option and as a matter of principle argued with four different members of staff until eventually we threatend to report them to trading standards. At this point the manager appeared and refunded the service charge. It was not the money, it was the principle.
Another omission in my daughter & son-in-laws room was instructions in the event of fire. I believe that this may be illegal.
I know hotels in London are expensive and rooms are renowned for being small, but for the price we paid, I expected a clean, well maintained room. In general the staff were not friendly or helpful. Would I stay here again? Definately NO.