This hotel is definitely more of a motel. The facilities were disgusting (stained furniture, wallpaper, worn carpet, outdated bathroom, etc.) and the staff was terrible. I would NEVER stay here again, at any price.

Just returned today after staying at Le Meridien from the 5th-12th of November. After reading the mixed reviews I was a little concerned but since it was already booked and paid for, I went with an open mind. First problem arose when I checked in. American Airlines Vacations booked me into a Junior Suite, which is what I had paid for, Le Meridien had me in a regular room and would not move me. When I showed the desk clerk the information from AA Vacations showing the description as a Junior suite with separate bedroom, 2 televisions..etc, I was informed that by the desk clerk that AA made the mistake, not them and to take it up with AA when I returned home. Prior to leaving for London I looked for a ticketing office address in London in case of problems while vacationing and the address listed by AA on their website for a ticket office, no longer existed, so I'll call AA Vacations on Monday and ask for a refund between the regular room I was given and the Junior Suite I paid for.

The staff(not those at the front desk) were accomodating and very helpful with questions and directions. The Concierge and bell staff were very friendly as well as the Doorman.

Room was worn out, couldn't get a newly renovated one as there were no non-smoking ones available. The chairs and carpeting were really worn, to the point of fabric missing. The mini bar didn't work so I had to have room service deliver ice daily. The room service staff told me that the refrigerators were leaking in some rooms and they were turned off.

My room faced Regent Street and having read prior reviews I was aware of the noise issue, and it was noisy especially late at night and into the wee hours of the morning. It wasn't people noise, it was bus and car noise. After a few days, you just adjusted to it. The room was very hot, even with the heat turned off. I was lucky that one window could be opened and the room cooled off within 20-25 minutes.

My room rate included the English breakfast, ate there once and that was enough. I can't believe they actually charge people £22 a person for that breakfast, it was horrible. The eggs and the bacon were not cooked at all, the waffles and pancakes had a grainy texture.

The best thing about this hotel is it's location. You are within walking distance to everything and the Hop On/Hop Off bus pick up is in Piccadilly Circus. The theatres are all within a 5 minute walk as is Leicester Square. There are numerous eateries and pubs within a few minute walk. It was wonderful in that respect. There is a Tesco Market about 1/2 block away on Lower Regent Street. Starbucks is a few doors down as well as a Cafe Nero and a Garfunkels Diner across the street.

Would I stay at Le Meridien again? No, I can honestly say that the price they are charging is just too expensive for what you are getting. It's great location wise, but that's about it.

Rude staff. I was downgraded upon arrival without being advised, no apology. Personal correspondence to the former guest was delivered to the room whilst I was in it. Then, after a struggle, I was given a 'suite' which meant my friend had to sleep on a very uncomfortable sofa-bed. If you book a suite you'll be sorely disappointed judging by the one we were given. The laundry was delivered 2 hours later than advised which meant we didn't have time for dinner before the play. The in-room entertainment didn't work and we were advised the engineer had gone home! Again, on departure very rude staff. For a twenty-four stay in London about 4 hours were spent in the hotel sorting out the poor service. I stayed in the Sanderson two weeks later - an example of what a 5 star London should be.

Our check in was effortless, we got a beautiful room with a queen size bed and larger than average bath. There was plenty of walk around room, two plush chairs and a good sized desk. Windows overlooked Piccadilly Street on the fourth floor. We had not ordered a basic room and they didn’t give us one. The furnishings were a little past their prime but clean.

Room service was prompt, the food expensive but delicious. I toured the spa downstairs but didn’t get back to use it. It was 5 star, including the pool. Breakfast was included in our plan but I only used it once. The quality and presentation of the breakfast buffet was top notch, the service was well intentioned but inept. Plenty of room for improvement but it felt like they were working on improving while I was there.

The desk and concierge staffs were knowledgeable and interested in answering our questions. The room service and room cleaning staffs were on their game. We asked for late room make up each day without suffering a diminishment in the level of service.

You cannot beat the location or the “grand old style” of this hotel. Less than half of the place is refurbished but the old look would qualify as “Shabby Chic”, if you were visiting a friend’s house.

I thought some of the previous reviews from Priceline users were insightful, don’t expect the best room when you booked at the lowest price. In many hotels there isn’t much range between the best and the worst. Here there is and it sounds like you get what you pay for.