Although I live in London, I occasionally stay here as my company holds several events here during the year. I always find the experience extremely average. The rooms are generally OK - although always with one or two key things missing, such as on the last trip the iron and the shower head.
But what bugs me is the service - every time I stay I am billed for services I've not used, and the staff are surly with very rudimentary English. Surreally I ended up with a pile of someone else's dry cleaning on my bed - needless to say the hotel tried to charge me for it. Extras (eg a bottle of water) are obscenely expensive.
If you're visiting London, don't bother coming here. The area is horrible and won't give you a genuine feel of what our city is like. That said, if you've always wanted to go to Beirut, you could do a lot worse....

Stayed here on business (which straight away should tell you what kind of hotel it is) so my opinion is that of a business traveller, not a tourist.

Room was ok, small-ish, but clean and neat - probably the best word you could use for it was functional. I was on the top (23rd) floor - floors 20-23 are business floors, so cannot comment on the other rooms/floors.

Amenities were fine, had everything, but nothing fancy.

Staff were helpful even if they did have to be prompted on several occassions.

On the business side, the function rooms were good, as was the wireless internet in reception/mezzanine level. There is supposed to be internet (wired) in the room, but this was not working in mine, and was not resolved by time i checked out.

Price is quite expensive, but this is London and this is the Hilton. I would not stay here as a tourist on my own money, but may consider staying here again on business.

Location is good - 10 min stroll to top of Oxford St (Marble Arch) and adjacent to Edgeware Rd tube station.

Overall, consider if you're on business in the hotel/nearby or if you're a tourist with a thing for staying in Hiltons.

I read some of the reviews and was a bit hesitant about staying here for four nights. However it turned out okay.The full english breakfast with the room was the best part-you had a lots of variety. The rooms in the West wing are the rooms to get. They are a bit larger, more modern, window floor to ceiling, clean bathroom-no mold and the traffic noise was not a problem. These room are called queen deluxe plus. The concierge desk were very helpful -we liked several of their suggestions including a thai restaurant five minutes fron the hotel on a quiet street. The lobby,lounge, pool and gym facilities were well kept. The restaurants, cafe and bar service were fine. Our problem with this hotel is in the small details that can really upset your stay. They never got the number of towels for our room right. I had to call down everyday--wish I had thought about tipping like the other reviewer did. Also, on the third day, our keys would not work to our room. Another lady in the room next to us had the same problem. I would consider staying here again because of its proximity to the train station--two minutes walk. Supermarket and Starbucks nearby. Also, the shopping area is about a ten minute walk. The location is very good for those reasons.

I stayed at the Hilton for six nights in March and came away fairly impressed with the service, the accommodations, and the staff. The 1000+ rooms makes the hotel a very busy place but one that seems to care about customer service. Following my 27 hour trip from Honolulu I was a bit disappointed that I wasn't allowed to check in to my hotel room but the guest relations desk manager did offer me a drink in the executive lounge while the room was being cleaned. I went for a head-clearing walk instead. Once in my spacious room in the west tower I enjoyed complimentary cookies and tea while looking across the London skyline. The bathroom amenities were all Crabtree and Evelyn products although the soap was about the size of a large peanut. The "magic" button to obtain assistance was answered immediately on the few occasions I called and staff came to the room immediately to take care of some minor problems with the room.

The convenient location allowed me to walk through some very interesting neighborhoods on my way to Oxford Street, Marble Arch, Baker Street, and Hyde Park. London really is a wonderful city to walk through. Rather than eat at the hotel I ate at a different pub each night enjoying local beers and typical English grub. All were within a ten minute walk of the hotel and all had decent food and friendly servers.

I was surprised that as a HHonors Gold VIP I wasn't invited to use the executive lounge. Other Hiltons make it very clear that I have access and the Conrad brand even extends a letter of invitation at check-in. Also there isn't much of a taxi queue so in inclement weather a long wait for an empty taxi is the norm--take the Tube across the street instead.

I definitely would stay at the Metropole again.