We booked before I read the reviews and was horrified as this was a wedding anniversary treat for the wife so I rang ahead and without hesitation they upgraded us for free to the newly refurbished first floor. The room was wonderful with a king size bed, views over St. Katherines dock, extremely quite and was equal to the 4 star London hotels we have recently stayed in i.e Holiday Inn, Marriott, Millennium and Raddisson. Staff were polite and helpful and only a short wait to check in and no waiting for breakfast or to check out. Eating in the immediate area was not so good for us as there seemed little choice and very expensive.
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