I would just like to start that the only reason i am marking this as 4/5 is due to the fact the hotels facilities aren't fully open - Spa to open in December and the Dining Room in February 2014.
Once booked, concierge were proactive In contacting me to find out preferences for pillows, etc and assist in arranging restaurants or things to see and do during our stay. A very nice touch and something which would become a recurring theme throughout our 3 night stay- the excellent service.
The hotel staff just want to make your stay the best possible stay and each of them go out of their way to assist you at every turn.
Check in was smooth and done in room, however there was some uncertainty about what was included in the package we had purchased. Seemed to me that they weren't completely versed in the options/ inclusion in the packages and they had to check what was included, etc. A minor issue but was one of a couple of things that I wouldn't expect to have required questioning.
I booked an Executive Room with 2 doubles - the decor is very fresh, white with grey accents and simple stylish dark wood furniture - very modern. although there was no view apart from a 60s office block. The beds are fabulous - one of the best sleeps I have had in any hotel stay. The Bathroom was a little compact with a single vanity - lots of marble and mirrors with a great shower although my mother did have a little difficulty with the high sided bath to get in and out of the show. In comparison with the Corinthia where I stayed earlier in the year I found it a little disappointing however was perfectly adequate.
The room had the full mod cons but no iron as standard or even a directory of services to help us know which hotel facilities were available. We later found out that everything was just a call away which was a little strange at first but we became accustomed to just asking for assistance when needed as staff cant do enough for you. If you have a want, just pick up the phone, ask and it shall be granted!
The bar in the hotel is gorgeous like a gentleman's club or library with modern touches. Drinks were reasonable by London standards with a great choice. we stopped in our first day for a light lunch but the menu consisted of casseroles or curries - a bit limited and a little heavier than we wanted. we were then asked to goto the Mirror room as they had a wider menu. on arriving we were told they were closing for a party. However a lovely hostess in the Mirror Room restaurant advised as guests we could order from Room service and still eat in the bar - which was lovely although the girl in the bar didn't advise this - maybe not everyone is aware of policy etc and we felt a little silly ferrying to and fro and back again but if the hostess in the bar had asked if we were guests we might not have had this minor embarrassment. The food (burger and lobster roll) were of high quality, very tasty with good chips too and with a lovely gin and tonic it settled us in for a great weekend.
Breakfast (in the Mirror Room)
This was a little bit strange. In room dining advised of English, American, Chinese and breakfast specials including pancakes, eggs benedict and omelettes etc being available. However in the Mirror Room it was continental and English breakfast only. I felt this was a bit limited. The cooked breakfast however was poor - it was effectively buffet and pre cooked apart from the eggs but the chef manning the station had trouble understanding our order and there was a small delay in being served. When the breakfast came the pre-cooked elements of bacon was quite hard and not particularly hot. I really don't think this manned station works - why not have the server just take your order and you get to select from the menu that is available in room?
Breakfast (In Room)
The next day we chose to eat from the InRoom dining breakfast menu - this was like night and day with the previous morning. Ordering 2 American breakfasts the food came hot and freshly prepared and was of very good quality, along with fresh fruit, hot coffee and an abundance of pastry items which were lovely.
Overall even with the couple of minor issues our first day we both really loved our stay at Rosewood. If the breakfast service in the restaurant can be improved to be of the same quality on the inRoom breakfast then I'm sure this 5 star hotel will in the Top 5 hotels in London within the next 6 months and I can't wait to return.
- Also Known As:
- Chancery Court Hotel, London Hotel
- Chancery Court Hotel, London Hotel London
- Renaissance London
- Renaissance Chancery Court
- London Renaissance
- Renaissance Chancery Court London
- Official Description (provided by the hotel):
- Rosewood London combines English heritage with contemporary sophistication in the very heart of the capital. The Grade II-listed, building has been renovated to provide accommodation with the feel of a stylish London residence. The guestrooms and suites are inspired by a traditional British manor house. The restaurants and bars are destinations in their own right. Recreational facilities include the Sense® spa, Rosewood’s signature spa brand, and a well-equipped fitness suite. ... more less
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