I recently booked this hotel through Priceline and, like a few of the other reviews on this web site, I panicked when I read the reviewes on Trip Advisor. I became so concerned that my trip to London would be a disaster I immediately tried to contact Priceline to ask for a change in hotel. As many of you who are "travel savvy"know, I got nowhere with Priceline other than the suggestion to write to them after the trip. I have been living in Europe for the past three years and I have travelled quite a bit during this time. I know what to expect from the 4* rating. So off we went and I was amazed at what I found to be the case: great location - a lovely area ( Kensington Palace) and a few minutes walk from the tube and bus stop; a very pleasant lobby and friendly desk staff; clean, reasonably well decorated, good size room with comfortable twin beds as requested; quiet room as requested; clean, good sized bathroom with none of the previously mentioned problems. To sum it up I was astounded (and relieved) with how nice the hotel was and could not imagine how the negative reviews came to be. I would definately stay there again and the price was amazing for London ($115). I know that some of the other reviews listed their price as between 75 and 80 USD so perhaps I bid a bit much but after comparing the prices on the other discount hotel reservation sites, I still felt that it was quite a good deal. So, I would say: discount the critical reviews, this is a fine place to stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC