Booked a twin room with hotel website ...paid extra to include breakfast.
On arrival very impressed by chic and elegant lobby and communal spaces...but had to wait an hour and a half for our room....FINALLY got our room around 2.30pm...well after advertised check in time.
Room: Disasterous!!! disgusting! Given room 147 on 1st floor. Carpet stained..very small space. Large wall heater with MOLD above it and papered over, but mold coming through. Wallpaper stained and ripped. Door in room with no lock and partially opened led to large boiler and pipes, dirty and dusty ..bathroom so small, could not close door properly if you wanted to sit on toilet. bath was old and generally grubby looking. Called front desk to tell them room totally unacceptable. Told orignally that NO OTHER rooms available...went down to complain to front desk and told , Yes, ok they would give me another room...given room 437 on 4th floor. Was also a twin room, this wasa larger room than twin on 1st floor and was more updated , bathroom was a little bigger BUT, wood panel incasing bath was old and badly painted over with a couple of holes in it. The heating did not work in the room, so 1st night wore extra clothes to bed, had to ask front desk for a second pillow, there were no extra blankets in the room. Next day, maintenance said he fixed the heating, it worked for less than 5 mins after he was gone and then did not work again. Told front desk this again on checking out next day.
Breaksfast was good, nice selection on the buffet. We had paid the extra for a full english breakfast but that wasnt great [17 GB pounds if you dont pre book and pay for your breakfast] . If I had known I would have just stuck with the 'continentel' breakfast as there is a big selection, various cereals, croissants, ham, cheeses, fruits, jams, yogurts etc.
Would not stay at this hotel again as rooms are terrible and do not match the opulence of the lobby and public areas. There is a Holiday in just a few doors away, and I bet money wise its cheaper than this hotel. This was not good value for money even though I got a good rate.







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