My husband booked this hotel as a surprise for me. Apart from us, we also had my brother and sister-in-law, and their two daughters in our party. After booking the hotel, my husband then read the reviews posted on this website. He was dismayed to see the awful reviews, and emailed the hotel in order to try to alleviate problems other guests had suffered. He asked for upgraded rooms from standard to deluxe. Rooms all on the same floor, and rooms that didn't face Euston Station.

On arrival to the hotel, there were a lot of cosmos guests littered about the lobby with travelling cases, obviously waiting for their coaches, but we didn't find this a problem. Whilst booking in, the Manager approached me, and said he had received my husbands email, and that he had done everything we had asked for. We even had the upgraded rooms for the same price. My husband had mentioned the awful reviews on 'Tripadvisor' in his email, so the Manager had looked it up, and told me he was very surprised by the comments as he had been there five years, and had never heard complaints about the noise coming from the train station.

We found the staff to be very helpful and friendly, especially the Manager who went out of his way to give us everything we had requested. My brother and sister-in-law's room faced over the park, and was large with a nice seating area. My room, along with my neices bedroom were smaller and faced over the central courtyard area. The view wasn't particularly nice, but I didn't care, as we were only sleeping there. The beds were extremely comfortable, and we didn't hear a thing all night. Absolute bliss. The room was clean and the power shower fantastic, certainly woke me up.

My thanks also goes to the conciege, who were extremely helpful. We had spent the evening in Camden Lock, and left it way to late to find a restaurant to eat. We came back to the hotel, asked the conciege to order takeaway for us, and even provided us with plates, knifes and forks. They even sent the delivery driver to our rooms with our food. They were polite, friendly and couldn't do enough for us. All-in-all, this hotel may not have the luxury of other 4/5 stars, but the staff more than make up for it.

Finally the breakfast was excellent, and here again the staff were extremely helpful and very friendly. I can't fault this hotel one bit, and would certainly come back again.

We booked this hotel for a 1 night stay via last mintue.com (secret hotels) and paid £79 for a double room (room only).
The hotel was a 3 min walk from Euston Square tube station and about a 25 min walk to Leicester Square, so for us a very good location.
Our room was small but very clean with a good bathroom - bath and shower.
Reception and Bar areas were also clean and staff we meet were friendly.
We would return to this hotel again at the right price.

Absolutely disgraceful. Booked into the Thistle Bloomsbury but was transferred her due to overbooking. We were promised it was a four star hotel and an Executive room. What a blag that was. It was awful, unfriendly with disorganised staff. The room was stuck in a time warp and was seriously in need of new furniture. A homeless hostel was more appealing.
Do yourself a favour and walk right past this one.

Is this London’s noisiest hotel?

I stayed at the Thistle Euston for one night earlier this week and it was very definitely one night too many. I was there on business as we had used a meeting room at the hotel one day and had another meeting planned there for the next day. The service provided by the staff in relation to the meeting rooms and all that that entailed was very good and I have no complaints about that.

However, I hope my experience of the overnight stay serves as a warning to business and leisure travellers alike. I travel quite a lot throughout the UK for work and also love to travel abroad for holidays so I’ve stayed in a huge number of hotels, including several in central London and I think I have realistic expectations. I KNOW that traffic noise is continual in London and that other guests may disturb you etc etc

Upon check in (which was slowish but OK) my colleague and I asked for quiet rooms. We were told that the hotel was very full but that the rooms were not noisy as there was good sound-proofing. We were in no way the last to check in so we thought it was somewhat odd that the room allocation could not be changed. Anyway, we decided it was for one night only so to just go with it. My first room was 405. I do wish I’d had a camera to take a photograph of the view of Euston station platforms to add to this review! The station announcements could be heard very clearly from within the room. However, I thought it will be OK when the trains stopped running and that I needed to be up fairly early the next morning so that I’d be able to get enough sleep.

The room itself was quite cramped – I had to sort of shimmy sideways past the bed but it was clean enough, there was plenty of hot water and a safe large enough to take my laptop etc. Overall, it was pretty bland and the bathroom fittings antiquated. Breakfast was very average and the restaurant cramped.

After a meal and a few drinks in the bar that evening I retired to bed. Oh dear! At around 11.30 pm there was still considerable noise from the station tannoy and trains as well as from cars going up and down a ramp to the station car park. I phoned reception and asked for another room. Again I was told that the hotel was full and then two minutes later that I could have another room that would be better. I had to pack up my stuff, get dressed and go down to reception to collect the new key. This time I was given room 201. Frying pans and fires spring to mind….

Although not directly opposite the station it was just around the corner and the noise from the station still clearly audible. I stuffed cotton wool in my ears and a pillow over my head and eventually at about 1.30 am managed to get to sleep. Room 201, though, is right opposite the lift and next to the doors by the staircase so that hardly helped. Anyway, at 4.40 am I was awakened by very loud, huge coaches parked under my window. These were left with engines running. This is because Cosmos use the hotel and have their own office in the hotel lobby.

The noise from the coaches clearly woke whoever was in the next room and I was also treated to their television. Not only is the sound-proofing to the exterior windows inadequate but the adjoining door between the rooms (locked) had a 2 cm or so gap at the bottom. I have never come across such a flimsy interior door in a hotel as this. They usually have a kind of double door. Next doors' alarm call at 5.45 am was heard loud and clear in my room – although clearly nobody in either room would ever need such a thing! Then of course people started to use the lift, the traffic noise increased, the delivery vans for the kitchen began to arrive and the station kicked back in too so three hours sleep was all I got.

I should say that my colleague’s room was faced an interior yard and was unaffected by noise but many of the rooms in this hotel must be badly affected. I have stayed in numerous station and airport hotels and never experienced noise levels to this extent. The Thistle group should invest some money in decent glazing and should address the flimsy state of the doors between the rooms.

In addition to the unacceptable sound-proofing, I was very unimpressed by the attitude of the reception staff. I complained politely about my allocation of room and the off-hand response was quite remarkable. To spell it out here in full would make this report unbearably long but, in essence, there was no apology, a grudging 10% reduction in my room rate (eventually) and the comments that they are “not worried” that our corporate business will go elsewhere in the future and that they have “other priorities” (I infer that means Cosmos customers). All in all it was a thoroughly miserable experience.

Obviously we are following up this complaint with Thistle directly and, needless to say, our corporate business will go elsewhere in the future. My advice to anybody considering staying at this hotel for business or pleasure is to go elsewhere too. It’s not the nicest bit of London and, if you really must stay round Euston, then try the Novotel which is not perfect but which has better soundproofing and staff who appear to have had some customer service training!