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Ibis London Euston St Pancras: Traveller Reviews

TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 125 reviews
125 Reviews
5.0 of 5 stars
12
4.0 of 5 stars
62
3.0 of 5 stars
29
2.0 of 5 stars
17
1.0 of 5 stars
5
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#308 of 1,052 hotels in London
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  • Rooms: 380
Description: The Ibis London Euston hotel is located a few steps from Euston railway and underground stations, close to the shopping district of Oxford and Bond... This description is based on information provided by the hotel.
Address:
3 Cardington Street
London NW1 2LW
England
Check Rates: £119 Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Ibis London Euston St Pancras

( 6-10 of 125 )
“Terrible customer service”

Ibis London Euston St Pancras

10 Jul 2008

To start with the good points - the hotel is extremely well located (about 2 minutes walk from Euston station) and compared to other extortionate London hotel prices it's relatively cheap. From the outside the hotel looks smart and the lobby is modern and clean.

The bad points - first and foremost the customer service throughout the hotel leaves a lot to be desired. On arrival there was a large queue at reception - we had to queue for 30 minutes just to check-in. We thought we had just been unlucky hitting a busy period, but over the three days we stayed at the hotel there were always queues at the desk (one other guest even brought a book to read to kill the time queuing!).

Our room was clean, nothing exceptional - quite small, but this was to be expected. However the air conditioning vent was taped up (thankfully it was a typical English summer weekend so it wasn't required anyway) and the shower gel dispenser didn't work. We reported this to reception and were told it would be fixed during the day - this did not happen. We reported the same fault to reception the next day and an engineer was sent to fix the shower, rather than the dispenser. Eventually at the third time of asking the dispenser was fixed.

A chargeable laundry service is provided, although we were surprised to find that the charge does not include delivering laundry to the room - instead it has to be collected from reception, which means more queuing. We had to collect the laundry a 11pm when the queues had died down.

Our room wasn't cleaned on one of the three days we spent at the hotel, again requiring a call to reception - I was amazed that something so basic as cleaning the room and changing the towels could be forgotten.

Overall was one of the worst hotel experiences I have had in recent years, we wished we had booked into the newly-built Travelodge or Premier Inn which are equally close to Euston. The location is great but in my experience the standard of service is terrible.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Customer service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
awelfare's Summary
Date of Stay: July 2008
Travelled with: Spouse / significant other
Visit was for: Quality time with friends
Age group: 25-34
Member since: 24 October 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
No way!
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping
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Average price*: £119 (year-round)
“Excellent Value for Money!!”

Ibis London Euston St Pancras

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4 of 5 stars
Belfast, Northern Ireland
2 Jul 2008

This was my first visit to London and my boyfriend booked 3 nights at the Ibis Euston through their website (3 night deal).

We had an early morning flight from Belfast so we arrived at 10am and were able to check in at this time, which was great news.

The room was small but adequate for our short stay. Spotlessly clean, comfortable bed, powerful shower, clean towels on a daily basis, flat screen TV and complimentary tea and coffee. The only fault was no hair dryer in the room but managed to borrow one from the reception for the duration of my stay.

The hotel is literally across the road from the tube station and only a few stops away from the centre of London.

Great hotel if like us you're planning to spend most of your time sightseeing and really just need somewhere to put the head down. We would definitely consider staying again.

  • This TripAdvisor Member:
    • Liked — Location, value for money
    • Disliked — No Hairdryer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OrlaStitt's Summary
Date of Stay: June 2008
Travelled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: 23 June 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, Girlfriend getaway, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping
Was this review helpful? Yes No
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Average price*: £119 (year-round)
“A Very Sound Choice!”

Ibis London Euston St Pancras

25 Jun 2008

I've stayed in Ibis hotels in Paris in the past and they were excellent for the money, and I am pleased to say my experience at this London branch was consistent with what I found in Ibis's native France.

The Euston property (now renamed Euston St Pancras) is literally metres away from Euston railway station and about 5 minutes walk from St Pancras International. Excellent therefore if you are travelling in from the North of England, Scotland or Eurostar as the main rail terminals are literally on your doorstep. Euston itself serves the Northern and Victoria Lines of the Underground so the West End is reachable by Tube in less than 15 minutes.

The lobby area is bright and cheerful and I found the staff friendly and willing to help. Confusingly the hotel is divided into two sections, the smaller of which is accessed by a single lift which seemed to take and age to arrive and was always overcrowded - this was the section that I was staying in. However, the rooms were clean and spacious with a wet-room type bathroom (shower only). I would have preferred a bath, but this I suppose is the Contintiental influence of the Ibis chain.

Food I can't comment on as I always eat out in Soho - it's usually much better value than the hotel's own restaurant - plus there is a big cluster of Indian restaurants in the Euston area (on Drummond Street; literally yards from this hotel) which are very good. Drink was quite reasonably priced for a Central London hotel - which was a surprise! Although there a few quaint little pubs dotted around the area.

Gripes - well the air conditioner in my room was difficult to control, and my window was on the main road, and although it was double glazed the noise from the public address system in Euston Station was leaking into the room. Annoying trying to watch TV whilst hearing that the Virgin Pendolino service to Glasgow Central is now boarding on Platform 5......

Overall is what Travel Inn used to be like before it went upmarket (and in my opinion overpriced) as Premier Inn. At £85 a night per room this is good value for Central London. Thorougly recommended.

  • This TripAdvisor Member:
    • Liked — Location, Price, Standard of Room
    • Disliked — No Bath in bathroom.....noise from Euston Station, single elevator.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RapidAssistant's Summary
Date of Stay: June 2008
Travelled with: Spouse / significant other
Visit was for: Quality time with friends
Age group: 25-34
Member since: 12 September 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, tourists
I do not recommend this hotel for:
Great pool scene, Families with Teenagers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Theme / Amusement park, Great food / Wine, Shopping
Was this review helpful? Yes No
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Average price*: £119 (year-round)
“Good location- good hotel”

Ibis London Euston St Pancras

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4 of 5 stars
Galway, Ireland
14 Jun 2008

The Ibis Euston is a comfortable hotel, very centrally located in the heart of London. It's very much what you come to expect from an Ibis hotel anywhere and that's comforting. Breakfast is good. Conference facilities are good. Choice of wireless broadband (through Orange) or LAN. It costs £9.99 for it and included in that are movies for 24 hours. Reception staff were not the friendliest - I think they were being trained.

  • This TripAdvisor Member:
    • Liked — Great location
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ray_Fallon's Summary
Date of Stay: June 2008
Travelled with: Business colleagues
Visit was for: Business
Age group: 35-49
Member since: 11 June 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, Older Travellers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, Great pool scene
Was this review helpful? Yes No
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Average price*: £119 (year-round)
“Great place for getting your head down”

Ibis London Euston St Pancras

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3 of 5 stars
Cornwall
2 Jun 2008
1/1 found this review helpful

Hubby and I stayed at the Ibis Euston for one night when we came to London for a Concert with some friends. We had three rooms booked - one for one night and two for two nights.

We were in room 6201 on the second floor. The room looked into an inner court yard so it was nice and quiet.

We wanted somewhere where could shower, change and go out. It was really easy to get to. Straight off the tube and the hotel is behind the station.

Check in was quick and efficient. The rooms were basic and clean and all that we needed - a bed, a TV and a shower!

Beds were comfortable, rooms were clean, bathroom was clean with a nice big shower pod. There is showergel in a pump system on the wall of the shower and a bar of soap. Didn't need anything else as we took our own toiletries.

There was one towel per person to cut back in washing for environmental reasons which is fine by me, but if you want another towel, just ask reception.

We had breakfast at the hotel which was cereal, pastries, fruit salad, yoghurts, sausages and bacon turnovers. Nothing out of the ordinary.

I would opted for the express checkout as there was quiet a que in the morning.

We came back from a day of shopping and showered in our friends room in the otherside of the hotel as they were stayiing for two nights. They had an older room as it had a conventional bathroom, not a pod. But again, it was simple and clean.

The lounge area was nice and the bar seemed busy.

There is parking at the hotel. We had to pick our car up from North London as it had been in a graphics place and they charge £15.00 for 24hours in their underground parking which was secure. Ideal!

It does exactly what it does on the tin with no frills - just clean and tidy and a place to get your head down.

  • This TripAdvisor Member:
    • Liked — Clean and tidy
    • Disliked — nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ratbags's Summary
Date of Stay: May 2008
Travelled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: 09 October 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Young Singles, People with disabilities, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping, Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: £119 (year-round)

Reviews of Ibis London Euston St Pancras

( 6-10 of 125 )
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